David Siegenhalter, Sales consultant and customer service professional

Freelancer profile translated to English.

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Description

As a trained journalist, I have good language skills and a corresponding feel for language. I can write and translate both creatively and factually.

I look forward to a successful collaboration

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

INVOLVE AG,
Head of Customer Support
August 2024 - Today (1 year and 10 months)
Sursee, LU, Switzerland
• Technical responsibility Customer Support
• Strategic responsibility Customer Support
• Decision-making authority Processes & Projects
• Customer contact verbally & in writing (D/F/E)
• Responsibility Customer Loyalty
• Assignments at customer events
coop.ch,
Business Support Manager
July 2022 - June 2024 (1 year and 11 months)
Spreitenbach, Switzerland
• Ensuring all processes in customer service
• Further development of the knowledge base (internal)
• Training of new and existing employees
• Support for team leadership in quality assurance (monitorings)
• Deputy for team leadership
• Decision-making authority available for: Processes & Trainings
• Monitorings and coachings
• Accompanied projects:
◦ New SAP CRM Co-Innovation
◦ Customer Satisfaction Survey KuZu
◦ Complaint process / Self-Service
◦ Track & Trace / Self-Service
coop.ch,
Clerk Controlling / Training / Projects
September 2019 - June 2022 (2 years and 9 months)
Spreitenbach, Switzerland
• Booking of credit notes, accounts receivable accounting
• Correction and sending of invoices
• Telephone and written processing of customer inquiries (Accounting D/E/F)
• Processing of claims (insurance business)
• Creation of offers
• Creation of training materials
• Planning and conducting training courses
• Responsible for training new employees

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Sales professional
HKV Aarau
Verkaufsfachmann
NCO School, Swiss Army
2023

Check out David's education

CRM Consultant