Freelancer profile translated to English.

Description

My name is Zoulfap ZADA PERDEREAU, I am 23 years old and I am an apprentice in customer relations as part of my Bachelor's degree in International Tourism Management at CY University of Cergy.

Passionate about tourism and customer experience, I transform every interaction with travelers into an opportunity: solving problems, meeting expectations, and creating memorable experiences.

My goal? To support small tourism structures in building customer loyalty, increasing their positive feedback, and strengthening their online reputation.

Thanks to my field expertise and my knowledge of the sector, I implement simple, effective, and immediately operational solutions.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

byNativ
Customer Relations Manager
September 2025 - Today (9 months)
Paris, France
At Bynativ, you will enhance our clients' travel experience through tailor-made support, management of specific requests, and analysis of user feedback. A great opportunity to develop your skills in customer relations, quality, and loyalty in the heart of the travel industry ✈️
Bynativ
Apprenticeship - Customer Relations Manager
TRAVEL AND TOURISM
September 2025 - Today (9 months)
Paris, France
- Respond to inquiries from travelers and our advisors
- Monitor service quality through post-trip customer feedback questionnaires
- Loyalty: Send emails to propose new destinations
- Dispute follow-up: Investigate with our advisors to understand the nature of the complaint
Office de Tourisme Azay Chinon Val de Loire
Travel Advisor
July 2025 - August 2025 (1 month)
Chinon, France
Welcome visitors to the tourist office (in person, by phone, or by email) with professionalism and friendliness. Identify tourists' needs to offer them suitable activities, tours, accommodations, or events. Promote local tourism offerings (heritage, gastronomy, nature, leisure, etc.). Participate in the management and updating of documentation (brochures, maps, posters). Sell tourism products or services (ticketing, gift shop, guided tours, etc.).