Zouhair Lm

Administration and operational maintenance of an infrastructure of 180 servers (physical and virtualized). Management and optimization of the VMware virtualization environment (ESXi, vCenter).

Administration and management of the Microsoft infrastructure (Active Directory, DNS, DHCP, GPO). Advanced Active Directory administration: OU, NTFS rights, user and workstation deployment. Azure AD administration and identity management (hybrid environment). Microsoft 365 administration (Exchange Online, Teams, SharePoint).

Participation in the management and evolution of a critical IT infrastructure for over 1,235 users.

Management and administration of users: Microsoft 365 accounts, licenses, and groups. Exchange Online administration (mailboxes, permissions, groups). Management and configuration of Microsoft Teams and Teams Phone (cloud telephony). Management of iSCSI storage with Synology NAS. Supervision of the infrastructure with PRTG (monitoring and alerting). Management of backups and restores with Veeam Backup. Level 2/3 user support (resolution of complex incidents). Administration of VoIP and contact center solutions (Unify OpenScape, Escaux, Nixxis). Management of telephone flows (CallFlow, IVR, Hunt Groups, ONS). Deployment of applications and updates (Intune, WSUS). Automation of tasks via PowerShell.

2 years of experience as an IT helpdesk, where I manage IT problems in addition to hospital telephony, ensuring the availability of IT tools.

Installation, configuration, and maintenance of workstations (Windows). Basic administration of local systems and networks (LAN).

Diagnosis and resolution of hardware and software incidents. Installation and configuration of network equipment (switches, cabling).

Technical support for users. Participation in the management and monitoring of the IT department.