Freelancer profile translated to English.

Description

Are you looking for an IT Project Manager capable of driving your transformation projects, coordinating business and technical teams, and ensuring smooth deployments? I help companies manage ITSM and ServiceNow projects, from needs analysis to production.

Experienced in international environments and with multiple stakeholders, I focus on project management, incident and change management, writing functional specifications, testing, reporting, and user support.

My added value: a functional and operational approach, with a strong ability to adapt, communicate, and coordinate between technical and business teams to ensure efficient deliveries aligned with business needs.

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

CANAL+
Process and Tools Project Manager
MECHANICAL ENGINEERING
October 2024 - Today (1 year and 10 months)
Paris, France
Project manager ensuring the link between business, technical, and operations.
○ Needs gathering and formalization: workshop facilitation, needs statements, functional specifications, process and business rule scoping.
○ Steering & coordination: planning and monitoring, steering committee facilitation, arbitration, and cross-functional communication (business, IT, operations, support, external partners).
○ Quality & testing: documentation development, test case definition, functional testing steering & execution, deliverable validation before production.
○ User support: change management, support, training, managing business feedback and prioritizing evolutions.
○ Continuous improvement: workarounds, operational workflow optimization, best practices to streamline collaboration and ensure service continuity.
Business / IT Coordination Project Steering ServiceNow ITSM Change Management Project Deployment
Polycea
Digital Consultant
SOFTWARE PUBLISHING
August 2024 - October 2024 (2 months)
Paris, France
Deployment of a real-time smart parking supervision software platform.
○ Setup of a dedicated Jira Service Management: workflow, roles/permissions, and notification configuration.
○ Writing structured documentation (features, best practices, resolution procedures).
○ Production deployments and operational support: monitoring production deployments, proactive incident analysis & resolution.
Project Deployment Project Coordination Change Support Operational Support Jira Service Management
Indigo
Digital Consultant
TRANSPORTATION
February 2023 - July 2024 (1 year and 5 months)
Paris, France
Deployment of a remote operation web application covering 600+ parking lots in France, Switzerland, and Luxembourg.
○ Deployment management: task steering, deadlines, and inter-team communication.
○ Project rituals: coordination of weekly meetings, monthly steering committees, obstacle resolution.
○ Training and support for local teams; local adaptation according to country needs.
○ Process optimization and implementation of performance metrics for monitoring and continuous improvement.
Project Deployment Business / IT Coordination Project Management Run Management Process Optimization

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Engineering Degree in Computer Science, Specialization
EPITA
2023
Cycle Ingénieur en Informatique, spécialité
MPSI/MP (Preparatory Class for Higher Education)
CPGE Mohamed V
2020
MPSI/MP (Maths sup/Maths spé)

Management Consultant

Zouhair Benayad

IT Project Manager

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