Zohra Tahri

Customer Relations Manager - Galeries Lafayette

With enriching experience at Galeries Lafayette, I led the customer relations strategy with passion and determination. My role allowed me to define and implement innovative initiatives aimed at improving the customer experience, while increasing loyalty and satisfaction. Through a customer-centric approach and in-depth analysis of purchasing behaviors, I succeeded in transforming customer feedback into opportunities for continuous improvement, thereby strengthening the brand's reputation.

I also led a dynamic team, fostering a collaborative and motivating environment, while establishing a culture of service excellence. My commitment to talent development and process optimization led to significant results in terms of performance and customer satisfaction.

Regional Director - La Boutique du coiffeur

As Regional Director for La Boutique du coiffeur, I had the opportunity to lead strategic operations in a dynamic and constantly evolving environment. My role allowed me to:

- Optimize commercial performance: I managed a team of store managers, implementing effective sales strategies that increased the region's revenue.

- Develop high-performing teams: I recruited, trained, and coached teams, fostering a collaborative and motivating work environment, which led to reduced turnover and improved employee satisfaction.

- Analyze market trends: Through competitive intelligence and data analysis, I identified growth opportunities and adapted our offering to customer needs, thereby strengthening our market position.

- Manage daily operations: I oversaw store operations within my region, ensuring compliance with the brand's standards for customer service, merchandising, and inventory management.

- Lead innovation projects: I initiated and implemented several projects aimed at modernizing the customer experience, integrating digital solutions that enhanced customer engagement and optimized internal processes.

My passion for retail and my commitment to operational excellence have enabled me to achieve concrete and sustainable results, while developing a company culture focused on performance and customer service.

Passionate and visionary Store Manager at Maisons du Monde, specializing in creating unique customer experiences and optimizing operations. I leverage my expertise in team management and commercial strategy to transform innovative ideas into tangible successes.