Freelancer profile translated to English.
Back to original languageAbout Zohra
Welcome to my profile!
As a customer service professional on Malt, I offer my expertise to ensure an exceptional customer experience. My goal is to collaborate with companies that share my vision of excellence.
Explore my profile to learn more about my background and skills. If you share a commitment to customer satisfaction, I would be delighted to discuss collaboration opportunities.
See you soon!
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- PayFit FranceCustumer care seniorDIGITAL AND ITJanuary 2022 - September 2023 (1 year and 8 months)Paris, France
- Processing incoming customer requests by email or chat.
- Updating and enriching the internal and external knowledge base.
- Incident management by documenting and creating bug tracking.
- Documentation of customer feedback via productboard.
- Implementation of customer support procedure.
- KPI analysis.
- PanopliCustomer support strategy supportDIGITAL AND ITMay 2024 - Today (2 years and 3 months)Paris, France
- VroomlyCustomer care VroomlyAUTOMOBILEMay 2021 - December 2021 (7 months)Paris, France
- Management of the motorist/garage relationship.
- Processing incoming customer requests.
- Moderation of customer reviews and garage responses.
Reviews
Recommendations
CM
FU
+2
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Education
- DUT Techniques de commercialisation, Commerce et marketingIUT de Sceaux2011DUT Techniques de commercialisation, Commerce et marketing
- Licence de Langues Etrangères Appliquées; DUT, anglais espagnole;Option Langues des affairesParis Ouest Nanterre2013Licence de Langues Etrangères Appliquées; DUT, anglais espagnole;Option Langues des affaires