Freelancer profile translated to English.

Description

International Transformation & Change Manager with +8 years of experience fostering innovation culture and delivering transformational projects in global multicultural matrixed organizations

I support my clients in their transformation projects.

I have conducted market research and business model redesigns for startup clients (food, beauty, tech…) as well as consulting missions for large groups (Société Générale, SNCF, AXA...)

With extensive international experience, I can work in English or Spanish and in multicultural environments.

I am trained in agile methodologies, design thinking, and Lean methodologies.

Examples of deliverables (not exhaustive):

Scoping note, business plan, digital communication strategy, competitive intelligence note, business model review

Target Operation Model (TOM)

General and/or detailed specifications for application or website functionalities (user stories, use cases, agile squad facilitation)

Comex Copil Support

Effective and budgetary piloting

Sales effectiveness diagnosis for distribution networks

HybridSales / Leansales Journey

Shopify e-commerce setup and associated acquisition strategy

Various internal/external communication materials

Multimedia service provider management

Instructional design

AI training

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

ZA Conseil
Transformation & Change Management Consultant
BANKING AND INSURANCE
January 2024 - Today (2 years and 5 months)
Paris, France
For an international insurer deploying a new ATS & CRM for its HR population: change management, new work practices, AI awareness, international coordination, training instructional design, internal mobility, continuous improvement of the system.

For a retail bank, definition of a Target Operating Model (TOM) for the customer services of the national distribution network: strategy, mapping of organizational and IT impacts, operational performance, customer experience, proposal of business case and target processes.

For a training center: Review and deployment of training on the fundamentals of generative Artificial Intelligence
Project Management Change Management Operational Excellence Target Operating Model
AXA Investment Managers US
• •Transformation Manager
BANKING AND INSURANCE
February 2022 - December 2023 (1 year and 10 months)
New York, NY, USA
Re-engineering of activities for a new entity in Mexico: project management, staffing, coordination of back and middle office service providers, local data providers, reconciliation procedures and data quality, P&L, reports and presentations to the management committee.. Transversal project for the relocation of the headquarters to the US and transition to a smart office
Project Management Change Management International Coordination
AXA France
• •Chief of Staff Underwriting Director Corporate P&C Insurance
BANKING AND INSURANCE
June 2021 - February 2022 (8 months)
Université Paris Nanterre, Nanterre, France
Responsible for transversal projects for the department alongside the director: (ESG training for specialized networks, Underwriting Platform); Administration of management committees - 11 directors participating - Briefing for public speaking or press meetings, audit and business continuity plan follow-up, HR budget management, annual review, service provider evaluation, etc…
Retail Change Management Operational Excellence Chief of Staff