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Zoé MailletZM

Zoé Maillet

Executive Assistant - Customer Service

€450/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Zoé

Executive Assistant with a hybrid background in diplomacy and the cosmetics industry. I support founders in **structuring operations**, **managing strategic projects**, and organizing the executive's daily life. In a cosmetic start-up, I **built and managed a customer service department of 12 people**, **optimized processes**, deployed collaborative tools, and established a clear organization to support growth. My previous experience in diplomacy reinforces my **rigor**, **discretion**, and ability to manage high-level stakeholders. My expertise covers **C-level coordination**, **team management**, **operational optimization**, and **implementation of efficient workflows**.
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • SkinCaféine(Ex-MonBeautyCoach)2022-aujourd'hui
    Director of Customer Service & Strategic Projects – Executive Assistant
    E-COMMERCE
    May 2022 - November 2025 (3 years and 6 months)
    Paris, France
    Direct interface with management: priority coordination, weekly planning, drafting summary notes
    Building the start-up's organizational foundations: recruitment, collaborative tools, onboarding, governance, and team rituals
    Team and daily operational management: managing 10 people, HR and training point of contact
    Administrative and strategic monitoring: dashboards, monthly KPIs, reporting for management
    Focus on customer service for a service rated 4.9/5 on Trustpilot
    customer service Team management
  • KOTRA(KoreaTradeInvestmentPromotionAgency)- branche économique de l'ambassade coréenne en France
    Business Development Specialist - Project Manager
    PUBLIC SECTOR
    August 2020 - April 2022 (1 year and 8 months)
    Paris, France
    Coordination of high-level B2B meetings (CEOs, ministries, embassies) Creation of tailor-made agendas, logistical organization of business trips
    Intercultural interface between Korean and French executives, diplomatic communication
    Monitoring of confidential files and representation of the agency in a demanding institutional framework
    Project Management executive assistant event manager
  • MEDEF INTERNATIONAL
    Logistics and Event Coordinator
    PUBLIC SECTOR
    March 2019 - July 2020 (1 year and 4 months)
    Paris, France
    Organization of 40+ diplomatic and economic events (heads of state, ministers, embassies, CAC 40 CEOs)
    Supervision of logistics, protocol relations, invitations, and service providers
    Implementation of rigorous processes: adherence to diplomatic customs, zero margin for error
    Assistance with member management (retention, prospecting, etc.)
    event manager executive assistant

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Education

  • Master's in International Project Management & Cultural Events
    University of South Brittany
    2017
    Master en management de projets internationaux & événements culturels
  • Bachelor's in Applied Foreign Languages
    University of South Brittany
    2015
    Licence en langues étrangères appliquées

Skill set

Categories