About Zoé
French
Native or bilingual
English
Native or bilingual
Experience
- World of WavesOperations & Hospitality ManagerHOSPITALITYFebruary 2023 - Today (3 years and 4 months)Taghazout, MoroccoBoutique hotel and restaurant - (Revenue: €9.5M). CALENDAR MANAGEMENT & COORDINATION: Scheduling appointments, organizing daily schedules, client activities, their travel, and personalized stays.. CUSTOMER RELATIONS: Reservation management, email and WhatsApp communication, responding to specific requests, personalized support before and during the stay.. ADMINISTRATIVE & FINANCIAL MANAGEMENT: Tracking invoices, payments, expense reports, and general purchases.. RESOURCE & SUPPLY MANAGEMENT: Stock replenishment, supplier orders, improving spaces and reception.. HUMAN RESOURCES: Recruitment, onboarding, daily team management and monitoring.
- Maison de vins du Sud-OuestCOMMERCIAL & OPERATIONS ASSISTANTRESTAURANTS AND FOOD SERVICESeptember 2020 - November 2022 (2 years and 2 months)Biarritz, FranceSouthwest Wine House – (Revenue: €8M over 12 years)• ADMINISTRATIVE SUPPORT & REPORTING: Updating and structuring client databases (270 establishments visited, 45 accounts opened, €65K revenue), managing expense reports and professional expenses.• PORTFOLIO MANAGEMENT & CUSTOMER RELATIONS: Tracking client accounts, responding to requests, problem-solving, loyalty building, and cross/upselling actions throughout the seasons.• EVENT ORGANIZATION & LOGISTICS: Client invitations, travel management, on-site coordination, ensuring smooth event execution, and post-event follow-up.• COORDINATION & PLANNING: Creating a CRM file, prospect segmentation, planning follow-ups, and monitoring commercial activity.
- Kidiliz GroupBUSINESS OPERATIONS & PARTNERSHIPS COORDINATORLOGISTICS AND SUPPLY CHAINJanuary 2017 - January 2019 (2 years)Tiruppur, Tamil Nadu, IndiaV.I.E ContractTextile industry – (Revenue: €2.1Bn)• SCHEDULE MANAGEMENT & INTERNATIONAL COORDINATION: Creating timelines, monitoring production stages, daily coordination between suppliers in Asia and buyers/designers in Europe.• ADMINISTRATIVE MANAGEMENT & INVOICING: Establishing inter-company quotes and invoices, budget monitoring of actual expenses versus projected budget.• EXECUTIVE SUPPORT & COMMUNICATION: Representing the company at C-Level, strategic exchanges with key partners, supporting the structuring of the commercial pitch.• SUPPLIER ORGANIZATION & MONITORING: Sourcing and onboarding partners, supplier relationship management, KPI analysis (quality, deadlines, costs), corrective actions, and regular reporting.• ORDER MANAGEMENT & NEGOTIATION: Price negotiation (discounts obtained up to 40%), order tracking, quality control, competitive benchmarking.
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Education
- Communication Manager DiplomaEFAP2017→ Formation axée sur les stratégies de communication, la gestion de projet, les relations presse et la coordination d’équipe dans des contextes multiculturels