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Zoé DelamainZD

Zoé Delamain

Freelance Administrative and Commercial Assistant

€160/day
Biarritz, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Zoé

🎯 FREELANCE ADMINISTRATIVE ASSISTANT, bilingual in English, I support companies and freelancers in the fluidity of their daily lives.

I offer a deliberately attractive daily rate to build my credibility on the platform and demonstrate the quality of my work and commitment.

📞FREE DISCOVERY CALLto review your needs and see how I can effectively support you.

✔️ **Administrative Management**: managing your calendars, processing and tracking your emails, preparing and formatting documents, creating weekly and monthly dashboards for monitoring your activities.

✔️ **Accounting & Financial Monitoring**: issuing your quotes and invoices, tracking payments and customer reminders, managing your expense reports, pre-accounting, monitoring your expenses and income with budget analysis, developing clear and accessible monthly financial summaries.

✔️ **Customer Relations**: responding to requests, managing your reservations, customer service.

✔️ **Office Automation**: data entry, layout, proofreading/writing, database management, organizing your meetings and minutes.

✔️ **Web & Content**: updating your website (WordPress), integrating and writing newsletter content, FR/EN translation.

✔️ **Organization & Logistics**: managing your orders and supplies, planning your trips and travel, coordinating service providers.

✔️ **Human Resources**: writing job descriptions, candidate searches.

The tools I work with:
- Microsoft Office
- Google Workspace
- Canva
- Teams
- Notion
- Slack

I like to optimize, streamline, anticipate. Saving my clients time so they can focus on what's essential. Based in France, I work 100% remotely, with a tailor-made, flexible, and results-oriented approach.

Need to delegate, structure, or simply breathe? Let's talk.
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • World of Waves
    Operations & Hospitality Manager
    HOSPITALITY
    February 2023 - Today (3 years and 4 months)
    Taghazout, Morocco
    Boutique hotel and restaurant - (Revenue: €9.5M)

    . CALENDAR MANAGEMENT & COORDINATION: Scheduling appointments, organizing daily schedules, client activities, their travel, and personalized stays.

    . CUSTOMER RELATIONS: Reservation management, email and WhatsApp communication, responding to specific requests, personalized support before and during the stay.

    . ADMINISTRATIVE & FINANCIAL MANAGEMENT: Tracking invoices, payments, expense reports, and general purchases.

    . RESOURCE & SUPPLY MANAGEMENT: Stock replenishment, supplier orders, improving spaces and reception.

    . HUMAN RESOURCES: Recruitment, onboarding, daily team management and monitoring.
  • Maison de vins du Sud-Ouest
    COMMERCIAL & OPERATIONS ASSISTANT
    RESTAURANTS AND FOOD SERVICE
    September 2020 - November 2022 (2 years and 2 months)
    Biarritz, France
    Southwest Wine House – (Revenue: €8M over 12 years)

    • ADMINISTRATIVE SUPPORT & REPORTING: Updating and structuring client databases (270 establishments visited, 45 accounts opened, €65K revenue), managing expense reports and professional expenses.

    • PORTFOLIO MANAGEMENT & CUSTOMER RELATIONS: Tracking client accounts, responding to requests, problem-solving, loyalty building, and cross/upselling actions throughout the seasons.

    • EVENT ORGANIZATION & LOGISTICS: Client invitations, travel management, on-site coordination, ensuring smooth event execution, and post-event follow-up.

    • COORDINATION & PLANNING: Creating a CRM file, prospect segmentation, planning follow-ups, and monitoring commercial activity.
  • Kidiliz Group
    BUSINESS OPERATIONS & PARTNERSHIPS COORDINATOR
    LOGISTICS AND SUPPLY CHAIN
    January 2017 - January 2019 (2 years)
    Tiruppur, Tamil Nadu, India
    V.I.E Contract
    Textile industry – (Revenue: €2.1Bn)

    • SCHEDULE MANAGEMENT & INTERNATIONAL COORDINATION: Creating timelines, monitoring production stages, daily coordination between suppliers in Asia and buyers/designers in Europe.

    • ADMINISTRATIVE MANAGEMENT & INVOICING: Establishing inter-company quotes and invoices, budget monitoring of actual expenses versus projected budget.

    • EXECUTIVE SUPPORT & COMMUNICATION: Representing the company at C-Level, strategic exchanges with key partners, supporting the structuring of the commercial pitch.

    • SUPPLIER ORGANIZATION & MONITORING: Sourcing and onboarding partners, supplier relationship management, KPI analysis (quality, deadlines, costs), corrective actions, and regular reporting.

    • ORDER MANAGEMENT & NEGOTIATION: Price negotiation (discounts obtained up to 40%), order tracking, quality control, competitive benchmarking.

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Education

  • Communication Manager Diploma
    EFAP
    2017
    → Formation axée sur les stratégies de communication, la gestion de projet, les relations presse et la coordination d’équipe dans des contextes multiculturels

Skill set

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