Freelancer profile translated to English.
Back to original languageAbout Zoé
I help you regain control of your administration and organization.
Invoicing, HR, Excel spreadsheets, digital optimization, automation, daily organization: I take care of what wastes your time and I implement simple, clear, and effective methods.
My specialty?
I combine administrative management, advanced mastery of the Office suite, and AI tools to offer you reliable, fast, and better-structured work.
Result: less mental load, fewer errors, and more fluidity in your activity.
You save time, I secure your processes.
You move forward, I organize.
You decide, I execute - cleanly and frictionlessly.
French
Native or bilingual
English
Conversational
Can work on-site
Château-Gontier (up to 20km)
Experience
- OrganilogPedagogical ReferentSeptember 2023 - Today (2 years and 9 months)• Design and update of pedagogical content• Planning, organization, and monitoring of training sessions• Support for trainers: briefing, assistance, evaluation of practices• Learner follow-up: integration, progress, specific needs• Implementation of monitoring tools (dashboards, reports, indicators)• Compliance checks: standards, Qualiopi, supporting documents• Evaluation management: questionnaires, immediate/delayed feedback, field reports• Continuous improvement of training programs
- OrganilogCustomer Success ManagerNovember 2022 - August 2023 (9 months)• Onboarding of new users and account configuration• Customer support (phone, chat, email) and issue resolution• Training of client teams on platform usage• Tool configuration according to business needs (interventions, scheduling, invoicing…)• Production of guides, tutorials, or articles for the knowledge base• Customization of PDF templates (HTML/CSS) according to client expectations• Satisfaction monitoring and continuous support to optimize tool usage
- BCTIMarketplace Account ManagerMarch 2020 - November 2022 (2 years and 8 months)Château-Gontier, FranceMARKETPLACE MANAGEMENT:- Prospecting, recruitment, and daily support of 250 partners- Automation of partner certification tracking on Excel- Customer relations / dispute management- Newsletter writing for partners via MailchimpSALES MANAGEMENT:- Creation and sale of personalized quotes- Advice and customer support on mandatory diagnostics- Reporting dashboards / Objective achievement
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Education
- HR Management / Personnel Administration, GeneralESSYM Ecole2018LPARH, Gestion des ressources humaines / administration du personnel, général
- Higher National Diploma in Hotel and Restaurant Management, Marketing and Hotel Management Option, Hotel, Motel, and Restaurant ManagementLycée hôtelier de Saint-Quentin en Yvelines - CFA Trajectoire2017BTS Hôtellerie-Restauration option mercatique et gestion hôtelière, Gestion d''hôtels, motels et restaurants