Freelancer profile translated to English.
Back to original languageAbout Zineb
Change Manager ⏐ Digital Transformation ⏐ SAP S-4HANA/Salesforce/Digital Workplace Consultant | AI/GenAI Consultant.
I help organizations secure the adoption of their digital & organizational transformations, ensuring user engagement, performance, and successful deployments.
PROSCI Certified, I work on complex projects to structure, manage, and embed change for the long term.
My Goal:
- Transform technical projects into measurable operational successes
- Ensure user adoption and prevent resistance to change
- Secure critical phases: design, deployment, go-live, stabilization
My Expertise:
Change management on ERP / CRM projects
- Complex and multi-site deployments
- Impact analysis and stakeholder mapping
- Change management strategy and plan
- Implementation of user adoption mechanisms
- Support for individual and collective resistance to change
- Design and management of communication plans
- User training and learning programs
- Facilitation of ambassador and key user networks
- Go-live preparation and securing
- Post-deployment support and stabilization
Environments & Tools
- SAP S/4HANA, SAP IS-U
- Salesforce
- Microsoft 365 / Digital Workplace
- 360Learning
- Microsoft Copilot
Project Management & Leadership
- End-to-end transformation project management
- Cross-functional coordination (IT / Business / Management)
- Project governance and KPI monitoring
- Agile methodologies
- Structured and results-oriented approach
Intervention Context
I operate in demanding, international environments, with the ability to quickly adapt to complex organizations.
I am available for short & long-term assignments, in France or internationally.
Let's discuss your transformation challenges together.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Lyon (up to 50km), Paris (up to 50km), Mulhouse (up to 50km), Bordeaux (up to 50km), Genève (up to 50km)
Experience
- GEGChange Management Lead – SAP S/4HANA & Salesforce ERP ProgramENERGY AND UTILITIESMarch 2023 - May 2026 (3 years and 2 months)Grenoble, FranceManaged the change management for a major transformation program: SAP ERP deployment, Salesforce upgrade, and their interoperability, in a context of introducing GenAI tools and a highly regulated public energy environment.Key Results & Achievements▸ 80% user adoption rate for key SAP and Salesforce processes from go-live. Target achieved 3 months post-deployment.▸ Designed and managed a Change Strategy validated by the executive steering committee, covering impact assessment, communication, training, and facilitation of an internal network of representatives.▸ Conducted a comprehensive impact assessment (processes, roles, data, IT interfaces) used as a reference for project decisions and business stakeholder alignment.▸ Built a library of reusable training assets integrated into onboarding paths, reducing time-to-proficiency for new employees.▸ Significantly reduced post-deployment roadblocks through feedback loops from the ambassador network and proactive upstream resistance management.EnvironmentSAP IS-U, Salesforce, Microsoft Copilot, M365, Jira, Confluence, SharePoint, Miro, Notion
- SOLVAYChange Manager | Digital WorkplaceCHEMICALMay 2022 - February 2023 (9 months)Lyon, FranceStructured and managed the global deployment of a new Digital Workplace to multicultural populations in 20+ countries (EMEA, North America, Asia-Pacific).Key Results & Achievements▸ +65% adoption rate on key features from the initial deployment phases, across over 20 countries.▸ Designed and deployed a culturally adapted ADKAR strategy, facilitating a cross-regional ambassador network that accelerated local champions' autonomy.▸ Produced multilingual materials and conducted hybrid training sessions (in-person + remote) tailored to each geographical area.▸ Created a replicable change framework adopted for subsequent international deployments.EnvironmentGoogle Workspace, ServiceNow, Jira, Confluence, ADKAR, SharePoint, Teams
- Ocea Smart BuildingTransformation & Performance Manager | Change ManagementENVIRONMENTALJuly 2017 - February 2022 (4 years and 7 months)Lyon, FranceManaged a large-scale organizational and digital transformation across 27 national sites: operational performance, process digitalization, IT system overhaul, and HSE policy. Managed a central team of 5 business Project Managers and supervised 5 Regional Performance Managers, acting as local change agents.Key Achievements▸ Harmonized and digitalized business processes across 27 sites, using dual run to ensure business continuity: national operational consistency and data reliability.▸ Complete integration of the Bornes Solutions subsidiary (EV charging): alignment of group processes, HR and operational harmonization, commercial deployment in 3 European markets (France, Italy, Belgium).▸ Obtained and maintained ISO 9001:2015, Qualibat, and RGE certifications: audits, compliance, national HSE training via 360Learning.▸ Deployed Agile, 5S, Six Sigma, and Kaizen methods with measurable improvement in team maturity and engagement.▸ Interim management of the Nice branch (8 months): managerial continuity, team stabilization, and local anchoring of the transformation, while maintaining all national responsibilities.EnvironmentNavision ERP, SharePoint, Power BI, 360Learning, Azure DevOps, Agile, Design Thinking, FMEA
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Education
- Master's degree in Management "Business Engineering" Alternating - EM Strasbourg, Specialized in Sales, Merchandising and Marketing OperationsEM Strasbourg Business School (EMS)2009Master degree in management « Business Engineering » Alternately - EM Strasbourg, Specialized Sales, Merchandising and Marketing Operations
- Top French engineering school, specializing in Automation and Systems with a Mechanical orientation - ENSISA, Automation Engineer Technology/TechnicianENSISA - Higher School of Engineers of Alsace2008Top French engineer school, Automatic and Systems with Mechanical orientation - ENSISA, Automation Engineer Technology/ Technician
Certifications
- Prosci® Certified Change PractitionerNexum Group2023