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Zineb AmarZA

Zineb Amar

Customer Success Manager

€170/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Zineb

With over 3 years of experience in B2B customer relationship management, administrative and international trade, I support companies in optimizing their commercial and logistics processes. My goal? To streamline exchanges between customers and suppliers to ensure an impeccable experience.

💼 My expertise:
✔ Customer portfolio management and order tracking
✔ Coordination with suppliers and deadline optimization
✔ Commercial negotiation and customer satisfaction
✔ Dispute management and administrative process improvement

🌍 An international approach
Multilingual (French, English, Spanish + Arabic), I have developed a strong adaptability and multicultural expertise.

📩 Need an expert in customer relations and commercial management? Let's discuss your project!
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Fluent

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Welcome Office(Groupe RAJA)
    B2B Customer Relations Officer / Administrative Management
    February 2023 - Today (3 years and 4 months)
    92300 Levallois-Perret, France
    Management of a professional client portfolio and coordination with suppliers to ensure deadlines and service quality are met. Order tracking: from validation to delivery, including proactive resolution of supply issues. Regular negotiation and communication with suppliers to optimize processes and ensure customer satisfaction. Collaboration with logistics and purchasing departments to align customer needs and operational capabilities.
  • 1001 Hobbies
    Europe/USA B2C Customer Relations Officer
    September 2021 - September 2022 (1 year)
    Paris, France
    Assisting customers in choosing and purchasing products, with a focus on satisfaction and loyalty. Order management and tracking: validation, shipping, and dispute resolution. Collaboration with suppliers for returns processing, inventory management, and product availability. Complaint management and implementation of appropriate solutions to maintain a high level of customer satisfaction.
  • Monte Carlo Beer
    Community Manager & B2B Sales Representative
    July 2021 - February 2025 (3 years and 7 months)
    Monaco
    Development of B2B client portfolio (restaurants, bars, distributors) and negotiation of commercial terms. Social media management to promote the brand and build an engaged community. Creation of visual and written content to enhance Monte Carlo Beer's visibility.

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Education

  • Master's Degree
    Sup De Pub
    2022
    Master
  • Exchange Year in International Trade
    Escuela Bancaria y comercial
    2020
    Année d'échange en commerce international

Skill set

Categories

  • Other