Zineb Amar

Management of a professional client portfolio and coordination with suppliers to ensure deadlines and service quality are met. Order tracking: from validation to delivery, including proactive resolution of supply issues. Regular negotiation and communication with suppliers to optimize processes and ensure customer satisfaction. Collaboration with logistics and purchasing departments to align customer needs and operational capabilities.

Assisting customers in choosing and purchasing products, with a focus on satisfaction and loyalty. Order management and tracking: validation, shipping, and dispute resolution. Collaboration with suppliers for returns processing, inventory management, and product availability. Complaint management and implementation of appropriate solutions to maintain a high level of customer satisfaction.

Development of B2B client portfolio (restaurants, bars, distributors) and negotiation of commercial terms. Social media management to promote the brand and build an engaged community. Creation of visual and written content to enhance Monte Carlo Beer's visibility.