Freelancer profile translated to English.
Back to original languageAbout Zinaïda
I help overwhelmed healthcare professionals and self-employed individuals manage their administration and appointments so they can focus on their business.
What I offer:
Comprehensive audit of your administrative organization
Process optimization (scheduling, files, billing, follow-ups)
Automation of repetitive tasks using AI
Creation of AI agents to assist you daily
Structuring of your internal protocols
Implementation of documented, clear, and sustainable systems
Support for digital transition
For whom?
Medical practices
Independent nurses
Physiotherapists
Psychologists/therapists
Care centers
Small businesses in the health & wellness sector
Results achieved:
Significant time savings
Reduction of administrative errors
Better organized files
Streamlined and automated processes
Less stress for teams
Improved service quality for patients
My added value:
A rare dual expertise: medical administration + AI automation, combined with a human, rigorous, and results-oriented approach. I transform your time-consuming tasks into simple, efficient, and sustainable systems.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MéliorisMedical SecretaryMEDICALMarch 2026 - Today (5 months)Niort, FranceWithin the Mélioris group – Le Grand Feu site, I handle the complete administrative management of the health center and patient reception.I also contribute to the deployment and optimization of internal digital tools, supporting teams in their adoption.Main missions:• Patient reception and administrative management• Creation and updating of medical records• Management and optimization of medical schedules• Coordination between doctors, nurses, physiotherapists, and service providers• Drafting and sending medical documents• Management of calls, mail, emails, and examination results• Participation in the deployment of a new medical software• Functional testing, data migration, user support• Management of administrative emergencies and patient flow• Autonomous organization of the center during certain periods
- MéliorisMedical SecretaryOctober 2024 - May 2025 (7 months)Within the Mélioris group, I worked in both day hospitalization and the health center, where I managed administration and patient reception. I also contributed to the deployment of new medical software, participating in testing, meetings, and the implementation and user support.For several periods, I was responsible for the health center autonomously, ensuring smooth administrative operations and coordination between patients, caregivers, and external providers.Tasks performed & responsibilities:
- Patient reception and complete administrative processing
- Creation, updating, and organization of patient records
- Appointment scheduling, management, and optimization of medical schedules (doctors)
- Information transmission between doctors, nurses, physiotherapists, and healthcare staff
- Drafting and sending reports, certificates, and medical documents
- Management of incoming/outgoing calls and processing requests
- Tracking mail, emails, examination results, and medical documents*
- Functional testing of the new tool
- Data entry and migration
- Assistance with software configuration and adaptation to the center's needs
- Support for teams during onboarding
- Task prioritization and patient flow management
- Organization of consultations, management of administrative emergencies
- Active participation in the successful software change
- Improving the fluidity of medical schedules
- centre d'imagerieMedical SecretaryJuly 2023 - December 2023 (5 months)Administrative management and secretarial work (billing, payment tracking, contracts, filing)Coordination and supervision of teams (care, catering, maintenance, activities)Emergency management and resolution of operational problemsOrganization and planning of staff and service schedulesEffective communication with families, residents, and internal teamsDrafting of reports, summaries, and official documentsVersatility and autonomy in managing an establishmentProficiency in administrative and office management softwareEmpathetic and human-centered management of clients and/or patients
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Education
- vocational baccalaureate in secretarial studiesgambetta2007Gestion administrative et bureautique : saisie de documents, rédaction de courriers, mise en page et traitement de texte, organisation de dossiers et classement Gestion des communications : accueil téléphonique et physique, traitement des emails, communication interne et externe. Organisation et planification : gestion d'agendas, planification de réunions, coordination d'activités et suivi des tâches. Comptabilité de base et suivi financier : facturation, suivi des paiements, gestion des dépenses et des budgets simples. Techniques professionnelles et relationnelles : travail en équipe, relation avec clients et collaborateurs, gestion des priorités et discrétion professionnelle. Maîtrise des outils bureautiques : logiciels de traitement de texte, tableur et outils de communication (Word, Excel, PowerPoint, outlook)