Ziad N.

Researched prospects through company websites, and data sources.

Made initial connections with prospects by a cold call to start building relationships. Followed up consistently to nurture leads and support partnership development.

Handled accounts, payments, and technical inquiries across multiple channels (Chat, Emails, Calls).

Investigated and resolved customer issues efficiently while meeting service-level targets. Delivered clear, empathetic communication to ensure smooth customer experience and high satisfaction.

Provided first-line support and triaged client inquiries and technical issues. Documented and escalated incidents according to internal protocols. Maintained customer satisfaction through effective communication and issue resolution.