About Zhivko
I help startups and growing companies build reliable, secure, and well-structured IT environments so their teams can work efficiently without technology slowing them down.
With over 12 years of experience in IT operations and systems administration, I specialize in supporting modern, remote-first companies that rely heavily on cloud tools and distributed teams. My work focuses on stabilizing IT environments, improving security practices, and ensuring that employees have the systems and access they need to work productively.
I have extensive experience managing cloud workplace environments such as Microsoft 365 and Google Workspace, implementing identity and access management policies, and administering macOS and Windows device fleets. I also help organizations improve their internal IT processes, documentation, and operational reliability.
Typical areas where I help clients include:
• Microsoft 365 and Google Workspace administration
• Identity & Access Management (user lifecycle, permissions, security policies)
• macOS, Windows, Linux and endpoint device management (MDM environments)
• Cloud workplace infrastructure (Slack, Zoom, SaaS ecosystems)
• IT operations optimization and documentation
• IT security best practices and access control implementation
I work best with startups and small to medium-sized companies that need a reliable IT operations partner who can maintain stability while helping their infrastructure scale with the business.
If your team needs help organizing, securing, or stabilizing your IT environment, I’d be happy to discuss how I can support your operations.
Bulgarian
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Wave IT SolutionsIT Operations ConsultantFebruary 2025 - Today (1 year and 6 months)BulgariaI support Wave IT Solutions as a remote IT operations consultant, helping maintain a stable, secure, and well-organized IT environment for a distributed team. My work focuses on ensuring reliable day-to-day IT operations while improving security, device management, and collaboration infrastructure.Key ResponsibilitiesAdminister and maintain the company’s Microsoft 365 environment, including identity management, user lifecycle, and access control policies.Manage and support a macOS device fleet using MDM solutions, ensuring secure configurations, compliance, and consistent device management practices.Maintain and support cloud collaboration platforms including Slack, Microsoft Teams, and SharePoint.Implement IT security best practices, including access management, device security policies, and operational governance.Provide technical support and incident resolution for employees working in distributed environments.Develop IT documentation and operational procedures to improve reliability and onboarding processes.Assist with system configuration, software deployment, and endpoint lifecycle management.Support the company’s internal IT infrastructure to ensure operational continuity and stability.Environment & TechnologiesMicrosoft 365, macOS, MDM environments, Slack, Microsoft Teams, SharePoint, cloud collaboration tools, identity and access management, endpoint management.
- zlefterov.comIT Operations & Solutions ConsultantJune 2023 - Today (3 years and 2 months)BulgariaThrough my consulting practice at zlefterov.com, I support startups and small to mid-sized companies in building stable, secure, and well-structured IT environments. My focus is on helping organizations move from ad-hoc setups to predictable IT operations that scale with the business.I work primarily with remote and hybrid teams that rely on modern cloud tools and SaaS ecosystems. My role typically involves improving identity management, device security, IT processes, and operational reliability.Typical projects include:• Microsoft 365 and Google Workspace administration• Identity & Access Management (SSO, MFA, user lifecycle)• macOS fleet management and MDM implementation• Cloud workplace infrastructure (Slack, SaaS tools, collaboration platforms)• IT policies, procedures, and documentation• Onboarding / offboarding automation for employees• Security improvements and operational governanceMy approach focuses on clarity, automation, and operational structure, ensuring that IT systems support the business rather than becoming a source of friction.
- AdevaInformation Technology ConsultantDIGITAL AND ITJune 2023 - December 2023 (6 months)Sofia, BulgariaRole OverviewAt Adeva, I worked as an IT consultant supporting internal infrastructure and remote workforce operations. The role involved ensuring stable IT operations, improving collaboration tools, and supporting secure infrastructure for distributed teams.Key ResponsibilitiesProvided IT systems administration and technical support for remote teams operating across multiple locations.Maintained cloud-based collaboration environments and user access systems.Assisted with identity and access management, ensuring secure onboarding and offboarding procedures.Troubleshot infrastructure issues and ensured continuity of IT services for distributed employees.Supported internal teams with technical incident resolution, system configuration, and operational improvements.Participated in maintaining documentation and operational procedures for IT systems.AchievementsImproved reliability and responsiveness of IT support for remote employees.Helped maintain a secure and stable infrastructure supporting distributed collaboration.Contributed to improving internal processes for user management and system operations.Environment & TechnologiesCloud collaboration platforms, remote workforce infrastructure, identity management systems, macOS / Windows environments, SaaS administration.
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Education
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