Freelancer profile translated to English.

Description

Do you receive a lot of customer messages and lack the time to respond effectively?

I can help you manage your customer service quickly, professionally, and in an organized manner.

I will handle your messages, emails, calls, and social media support to improve your customer satisfaction and allow you to focus on your business.

With my experience in customer service, particularly for Bell Canada (SITEL) in billing and technical support, as well as in e-commerce (La Redoute, Cdiscount), I am accustomed to managing a large volume of requests while ensuring quality service.

🔹 What I can offer you:

Customer message management (Facebook, Instagram, website)
Email and chat support
Quick and professional response to customer inquiries
Order tracking and complaint management
Administrative assistance

Organized, responsive, and attentive, I adapt to your needs to provide you with reliable and efficient service.

🌍 Languages: Arabic, French, English

📩 Feel free to contact me to discuss your project.

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

SITEL
CUSTOMER ADVISOR
RESEARCH
February 2018 - August 2018 (6 months)
Rabat, Morocco
Customer service management for fixed-line telephony and television billing and technical support.
Responding to customer inquiries, resolving technical issues, and explaining bills.
Working in a demanding environment with a high volume of calls, ensuring fast and professional service.
Customer Service Management customer service Customer Service customer relations Billing
DOMOTIQUE. MA
Administrative / Commercial Assistant
May 2017 - November 2017 (6 months)
Rabat, Morocco
Making appointments, welcoming clients, and presenting the company's services.
Managing calls and organizing administrative tasks.
Participating in the development of customer relationships.
Virtual and Administrative Assistance customer service Appointment Management Customer Service Management organization
WEBHELP
CUSTOMER ADVISOR
November 2015 - February 2017 (1 year and 3 months)
Rabat, Morocco
Handling customer inquiries for e-commerce sites (La Redoute, Cdiscount).
Responding to messages, tracking orders, managing complaints, and assisting customers.
Objective: ensure customer satisfaction and smooth service.
customer service Customer Service Management Customer Message Management E-commerce Order Management