Zeina Boustani

I specialize in customer care and customer experience, with a hybrid background in tech, product, and entrepreneurship.

I worked at Deezer as a Product Marketing Manager, at the heart of product and user issues: understanding customer needs, improving customer journeys, collaborating with product, marketing, and support teams, and a strong data & performance culture. This experience allows me today to have a very fine understanding of user expectations in tech environments.

In parallel, I am an entrepreneur in vintage fashion (founder of Meshmoosh), which taught me how to manage customer relations from A to Z: customer support, loyalty, managing returns, personalized communication, problem-solving, all while embodying a brand and its values. I therefore perfectly understand the constraints of founders and small teams.

I also have customer care experience at Onepilot, where I provided structured, efficient, and satisfaction-oriented customer support for requests ranging from simple to complex.

I am perfectly fluent in French and English, both written and spoken, and I also speak Arabic orally, which allows me to interact with international and multicultural clients.

What I bring:

- Human, efficient, and solution-oriented customer care

- Excellent written and oral communication

- A real understanding of tech products and user journeys

- An autonomous, proactive, and business-oriented approach

- The ability to represent a brand accurately, in French as well as in English

I am comfortable with both early-stage startups and more established organizations, and I enjoy contributing to creating a smooth, reassuring, and memorable customer experience.