Freelancer profile translated to English.
Back to original languageAbout Zeinabou
With several years of professional experience, I support organizations in their daily management, both administratively, commercially, and digitally.
Organization is second nature to me, which I apply rigorously in my personal life and professional assignments. My career has allowed me to acquire solid and varied skills to support business development:
- **Administrative Management**: I handle contract follow-up, invoicing, and complex file management, such as Qualiopi certification follow-up.
- **Commercial Development**: I am involved in prospecting, customer follow-up, and the creation of quotes or commercial offers.
- **Digital Communication**: I manage the creation of your visuals on Canva, the animation of your social networks, and the updating of your websites.
Versatile and accustomed to working independently, I enjoy learning and adapting quickly to new tools or sectors. My goal is simple: to provide you with reliable support to structure your organization and improve your visibility.
French
Native or bilingual
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- ECFRLogistics and Customer Relations AssistantAUTOMOBILEJanuary 2024 - Today (2 years and 5 months)Égly, FranceWebsite management (content, updates, visuals)Content and visual creation for social networksAdministrative management: schedules, contracts, task trackingCustomer follow-up (emails, SMS)Support for commercial development
- Agence BESTLogistics and Customer Relations AssistantJanuary 2024 - January 2025 (1 year)91100 Corbeil-Essonnes, FranceSending SMS and emails to customers for follow-up on their requests. Responding to customer inquiries by phone and email. Filing documents and daily administrative management. Updating customer databases and monitoring satisfaction indicators. Entering and processing orders in the internal software. Participating in dispute resolution and managing customer complaints.
- M BusinessAdministration and Commerce OfficerJanuary 2023 - January 2024 (1 year)Paray-Vieille-Poste, FranceTelephone prospecting and B2B outreach, launching prospecting campaigns. Management of the Qualiopi certification process and processing of administrative documents. Monitoring of financing, quotes, and invoicing. Development of customized commercial offers and administrative follow-up of client files. Customer development and loyalty.
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Education
- Master 1 in Development ManagementAscencia Business School2027Master 1 Responsable du développement