Freelancer profile translated to English.

Description

I am a professional specialized in permanent controls, with solid experience in the banking and medical sectors. With strong listening, organizational skills, and a developed commercial sense, I also master management tools like Salesforce and specific software for my field. Autonomous and rigorous, I make it a point of honor to offer adapted solutions and impeccable customer service.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Coloplast
User Relations Service Advisor
HEALTH AND WELLNESS
March 2024 - Today (2 years and 3 months)
Fontenay-sous-Bois, France
-Sending medical equipment samples
-Follow-up/Qualification
-Complaint entry
-Mail processing
-Use of a CRM: Salesforce
-Achieving my commercial objectives of over 100%
Crédit agricole
In-branch Customer Relations Officer
BANKING AND INSURANCE
August 2023 - November 2023 (3 months)
Alfortville, France
-Portfolio management
-Issuance of bank checks
-SEPA and SWIFT transfers
-Optimization of banking product sales
-KYC compliance monitoring
Société Générale
Banking Customer Advisor
BANKING AND INSURANCE
April 2023 - July 2023 (4 months)
Nanterre, France
advice, sales targets, call targets (80 calls per day, 4/5 sales per day)
-sale of amortizing loans, revolving loans, insurance, upselling
-commercial rebound, customer loyalty
-transactions, transfers, increase in payment/withdrawal/transfer limits, appointment scheduling.