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Description

Do your customers contact you every day for order follow-ups, refunds, delivery delays, or complaints?

When customer service becomes difficult to manage, it can quickly lead to:

response delays,

unsatisfied customers,

negative reviews,

a significant waste of time,

and a drop in loyalty.

I support Shopify stores, WooCommerce, dropshippers, and e-commerce brands in managing their customer service to offer a smooth, professional, and reassuring experience to their customers.

🔹 What I handle:

✔ Management of customer emails and messages

✔ Order and delivery follow-up

✔ Refund and dispute management

✔ Pre- and post-purchase support

✔ After-sales service ticket management

✔ Shopify & WooCommerce assistance

🎯 Results for your store:

✔ Better organized after-sales service

✔ Faster responses

✔ Improved customer satisfaction

✔ A more professional brand image

✔ More time to develop your business

Organized, responsive, and customer-satisfaction oriented, I quickly adapt to each store's processes to ensure efficient and human customer support.

Need professional e-commerce after-sales service to save time and satisfy your customers?

Let's discuss your project.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

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