Zane Skuja

1-1 consultations and masterclasses, with a focus on emotional intelligence, self-leadership, authenticity, mind-body connection, personal boundaries and assertive communication.

A calculated career step-down, but great personal growth and insights into carbon industry. Managed a high volume of incoming requests and orders, requiring great attention to detail. Worked with complex urgent situations, managing multiple communication lines to resolve them.

I significantly reduced the customer churn rate with customer-research-informed product improvements. I conducted qualitative (customer video calls, usability audits) and quantitative user research (NPS metrics and customer support data analysis). Worked closely with development and marketing to ensure customer-centricity across the whole customer journey.