Freelancer profile translated to English.
Back to original languageAbout Zalihata
My curiosity and desire to progress drive me to deploy my skills in experience design, strategy, and project management in different environments.
I have been employed in scale-up companies like PayFit and Glovo, and I have also undertaken missions for clients of all sizes (start-ups, large groups, or public sector).
I have carried out missions in:
- Strategy and Design Ops
- User research and usability testing,
- Design sprints and collaborative workshop facilitation
- Service Design, process and organization design
- Tailored training and mentoring
Furthermore, I have supported various entities of Orange Business Services, in France and internationally, in adopting the postures, methods, and tools of Experience Design, within an Agile SAFe framework.
I have supported project teams on complex issues and various topics (design operations, user research, customer/employee journeys, digital interfaces, mobile-related services, etc.) while ensuring the quality of the Experience Design acculturation and training program.
The sum of my experiences and training allows me today to be a reference in my profession: I am a trainer and mentor on Design Ops, UX Strategy, and UX Design topics in several schools (Le Laptop, CY Design School, Les Gobelins).
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- GLOVODesign Ops ManagerSOFTWARE PUBLISHINGSeptember 2022 - October 2023 (1 year and 1 month)Barcelona, SpainI improve consistency, coherence, quality, collaboration and fulfilment within the Design team.
- PayfitDesign Ops ManagerSOFTWARE PUBLISHINGAugust 2021 - September 2022 (1 year and 1 month)Paris, FranceI improve consistency, coherence, quality, collaboration and fulfilment within the Design team.
- Orange Business ServicesCoach Customer experience & User experience CX / UXJune 2017 - Today (9 years and 2 months)Paris Area, FranceI coach marketing and process teams to help them design a great customer and user experience. I use design thinking and agile tools.
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Education
- UX Design certification - Master's degreeGOBELINS, l'école de l'image2019Lean UX, agile UX, Design Thinking -Ergonomie et sciences cognitives : principes, fondamentaux, exemples -Benchmark, enquête, définition de la problématique et de la cible, réalisation des personas -Les principes de l'expérience digitale, définition d'un écosystème digital, cartographie d'expérience utilisateurs -Inventaire des contenus, architecture de l'information, arborescences -Phase de design d'interaction et prototypage -Sketchs, zonings, wireframes, prototypes -Les tests utilisateurs
- Certificat d'Aptitude au Professorat de l'Enseignement du Second degré (CAPES) Master's degreeRectorat de Créteil2014
Certifications
- Testapic level 1TESTAPIC2020
- Sprint Master and facilitationLe Laptop2024