Freelancer profile translated to English.

Description

The right words can make all the difference between a visitor… and a client.

Bilingual French-English copywriter, I craft clear, persuasive, and structured messages to highlight your offer and capture your audience's attention.

Trained in copywriting, I notably created a complete sales page for the company Mercurya as part of my training at L`École des Copywriters, founded by Stan Leloup, founder of Marketing Mania.

New to Malt, but serious, motivated, and involved, I fully commit to each project to deliver quality work.

If you are looking for someone reliable, communicative, and results-oriented, let's discuss your project without further delay!

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

TD Assurance
Bilingual Insurance Advisor
March 2024 - Today (2 years and 3 months)
Ottawa, ON, Canada
• • Holder of a general insurance license for individuals in Ontario and Quebec with rigorous application of regulatory compliance and customer service principles.
• • Managed a high volume of client files, resolved complex requests while adhering to service level indicators.
• • Used bilingual skills (English/French) to clearly explain coverages and policies at a national level.
Bilingual French/English insurance Needs Analysis
MSI Corp
Resource Associate / Bilingual Customer Service Representative
June 2023 - March 2024 (9 months)
Ottawa, ON, Canada
• • Coordinated real-time assistance for field technicians, improving intervention efficiency and agent performance for Bell and Virgin Plus operations.
• • Monitored and analyzed key performance indicators (KPI, AHT, follow-up rate) using internal tools and spreadsheets.
• • Provided Level 2 support and managed escalations to ensure rapid resolution; strengthened skills in team coordination, crisis management, and multitasking.
Direction générale de la sûreté nationale
Assistant Engineer
June 2022 - June 2023 (1 year)
Algiers [El Djazaïr], Algeria
• • Developed technical specifications for vehicles intended for police, urban, and special intervention under the jurisdiction of the Vehicle Fleet Directorate (SDPA).
• • Evaluated technical submissions from potential partners for mechanical parts on behalf of the national police.
• • Collaborated with the principal engineer to review spare parts for the fleet of 25,000 vehicles.
• • Contributed to the development of a maintenance plan for the new vehicle fleet structure in conjunction with the SDPA Maintenance Office.
• • Standardized and improved spare parts standards in partnership with international suppliers (Sachs, Audi, Mercedes, etc.).