About Zakia
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
German
Basic
Experience
- Kisio and consultingDigital Customer Relations OfficerTRANSPORTATIONSeptember 2017 - June 2018 (10 months)Paris, France• Collaboration with quality and network referents for the Transilien rail network in Île-de-France.• Welcoming SNCF ticket office agents to present our missions.• Occasional reporting to the Head of the SNCF Customer Relations Center.• Development and deployment of the digital strategy.• Management of compensation and refund requests.• Email writing within the Customer Service platform.
- SNCF MobilitésFunctional Project ManagerE-COMMERCESeptember 2018 - July 2020 (1 year and 10 months)Paris, France• Responsible for the evolution of the ter-sncf.com website• Agile methodology: implement maximum added value in short iterations (3 weeks)• Functional specifications: modification of management rules and writing of the test plan• Responsible for quality monitoring through anomaly tracking and verification of their proper resolution.• Collaboration with developers• Responsible for TRA activity, implementing acceptance testing.• Risk management: managing the acceptance testing team, choosing the time allocated to a test before a version goes into production• Project management: choosing between designing a test plan or a test phase focusing on global non-regression to control budget management.
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Education
- Bachelor's degree in Philosophy with an enhanced Philosophy optionUniversité Paris Nanterre2017Philosophie de l'art, philosophie de l'environnement, philosophie du genre, éthique et philosophie morale, philosophie de l'esprit, philosophie ancienne, philosophie sociale et politique, philosophie et psychologie, littérature, sociologie.
- Master's degree in Management & Humanities, Digital trackUniversité Paris Nanterre2019Formation d'excellence alliant management et créativité : Formation à la gestion de projet (par un intervenant de Thales) Initiation aux outils numériques, Community Management, Stratégie de contenu, Droit du numérique, E-commerce, Communication, Marketing,
Certifications
- Graphic Design and Desktop PublishingMJM Graphic Design2021