Freelancer profile translated to English.

Description

Skilled systems and network technician with 3 years of experience in user support, systems management, and IT infrastructure maintenance. I possess strong skills in incident resolution, technical troubleshooting, organization, and communication.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Lyon (up to 50km)

AXA Partners
IT Support Technician
July 2025 - December 2025 (5 months)
Lyon, France
• N1/N2 Support, managing over 130 tickets per month via ServiceNow
• Assistance to international employees
• Contribution to the continuous improvement of IT processes (Documentation, PowerShell automation scripts for Onboarding/Offboarding, providing an estimated time saving of 1 hour per new employee)
• Microsoft 365 Assistance (Outlook, Teams, SharePoint,...), Windows 11
• IT asset management (inventory, deployment, compliance, CMDB,...), locally and for the Munich and Barcelona sites
Service Now
TAKEDA
IT Support Technician
July 2025 - July 2025
Neuchâtel, Switzerland
• N1/N2 Support, incident resolution via ServiceNow
• Microsoft 365 Assistance (Outlook, Teams, SharePoint,...)
• Compliance with GXP and ITIL standards
• Participation in the migration project to Windows 11 via SCCM
• AV and videoconferencing equipment maintenance
• IT equipment and accessories management for 700 users
BAXTER
IT Support Technician
December 2023 - February 2025 (1 year and 2 months)
69330 Meyzieu, France
• N1/N2 Support
• Support for 500 users and ticket management via ServiceNow
• Access management, Active Directory
• Participation in the migration project of over 500 workstations to Windows 11