Freelancer profile translated to English.

Description

I help service companies automate their customer relations and prospecting through simple and effective AI agents.

With over 15 years of experience in sales, banking, and customer management, I design AI agents capable of responding to customers, qualifying prospects, and managing appointments 24/7.

My solutions save time, improve customer satisfaction, and increase business opportunities.

Result: a smoother, more profitable, and better-organized business.

Languages

French
Native or bilingual
Arabic
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Banque Populaire-Grenoble
Retail Banking and Insurance Customer Advisor
March 2020 - May 2023 (3 years and 2 months)
Retail Advisor
Experience gained in the customer relations center and in the branch. Management and development of a client portfolio.
Advise and support my clients in managing their finances and insurance, with the objectives of satisfaction, loyalty, and relationship sustainability, by establishing a climate of mutual trust.
The mastery of the following tasks will lead to efficient and sustainable performance:
Daily management,
Support in the completion of new projects,
Advice and support for the implementation of a savings strategy for each stage of each client's life,
Commercial watch to regularly enrich my client portfolio: recommendations, telephone prospecting, Teamwork, commercial animation, and participation in the life of the branch.
Ymanci-Grenoble
Account Manager
September 2024 - Today (1 year and 9 months)
Gather client needs,
Analyze the financial situation with a global approach,
Define the appropriate financing plan,
Present the file to financial partners.
Auto presta
European Car Broker
October 2023 - April 2024 (6 months)
Selection, Ermoupolis
Administrative, financial, and commercial management of the sole proprietorship as a whole,
Prospecting, Personalized vehicle search,
Customer relationship management,
Supervision of the purchase process: from personalized search to delivery.