Freelancer profile translated to English.
Back to original languageAbout Zakaria
Hello, I'm Zakaria.
Looking to modernize your training or optimize your business processes with artificial intelligence?
As a technical expert and experienced trainer, I combine practical pedagogy with the power of new digital tools. My goal is simple: to make skills transfer more effective and your operations smoother.
💡 My added value: I don't just train your teams; I design learning ecosystems and decision-support tools based on your real data.
My areas of expertise:
🎓 Instructional Design & Coaching: Creation of engaging training modules (in-person or e-learning) and support for technical teams (Customer Service, Customer Relations).
🤖 Generative AI & Automation: Use of AI (Gemini, ChatGPT) and scripts (Google Apps Script) to create virtual assistants, generate educational content, or automate administrative tasks.
📊 Data Analysis: Audit of your performance and creation of dashboards to drive the effectiveness of your services.
Why me? With a dual role as an expert technician and a creator of digital solutions (BESSIOUI Fix & Services project), I understand both your technicians' language and your company's productivity challenges.
Ready to level up? Let's discuss your project!
French
Native or bilingual
Can work on-site
Casablanca (up to 50km), Meknès (up to 50km), Rabat (up to 50km), Marrakech (up to 50km)
Experience
- INTELCIATrainerTELECOMMUNICATIONSMay 2020 - Today (6 years and 3 months)Meknès, Morocco
- Trainer & Instructional Designer (Focus on Innovation & AI)
AI-Augmented Instructional Engineering: Utilizing Artificial Intelligence tools to generate personalized training content and evolving sales scenarios.- Deployment of Sales Simulators: Design of conversational training modules (Virtual Role-play) for intensive, risk-free practice.
For new hires: Reduced onboarding time and rapid acquisition of sales reflexes (Services, Darty Max).For struggling agents: Corrective coaching via simulator to overcome blocks and strengthen sales pitches.- Performance Management: Analysis of data from simulations to identify specific gaps (closing, add-on sales) and adapt field coaching.
- CBGNDispatcherAGRICULTUREApril 2014 - June 2020 (6 years and 2 months)Meknès, MoroccoRoute Planning: Daily planning of delivery schedules for 10-25 trucks, ensuring optimal zone coverage.Routing Optimization: Route optimization using SAP software to reduce empty mileage and travel time.Transport Order Management: Processing and validation of delivery notes and route sheets for GMS (Supermarkets) and CHR (Cafes/Hotels/Restaurants) channels.Reverse Logistics (Specific to Coca-Cola): Organizing the collection of returnable packaging (glass) and managing product returns (discrepancies, damages).Real-time Monitoring: Fleet monitoring via GPS to ensure adherence to promised customer delivery time slots.2. Responsibilities & CoordinationFleet Management: Coordination of a team of 25 delivery drivers: vehicle assignment, schedule management, and rest time monitoring.3. Deliverables and ResultsService Rate: Maintenance of an On-Time In-Full (OTIF) service rate above 95% in the assigned area.Cost Reduction: Contribution to a 35% reduction in transport costs through better load consolidation and optimized routes.Reporting: Production of weekly reports on logistics KPIs: fuel consumption, number of deliveries per truck, return rate.Customer Satisfaction: Reduction in customer complaints related to delivery delays through proactive communication.
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Certifications
- Foundations: Data, Data, EverywhereGoogle