About Zakaria
French
Native or bilingual
Experience
- INTELCIATrainerTELECOMMUNICATIONSMay 2020 - Today (6 years and 1 month)Meknès, Morocco
- Trainer & Instructional Designer (Focus on Innovation & AI)
AI-Augmented Instructional Engineering: Using Artificial Intelligence tools to generate personalized training content and evolving sales scenarios.- Deployment of Sales Simulators: Design of conversational training modules (Virtual Role-play) for intensive, risk-free practice.
For new hires: Reduced onboarding time and rapid acquisition of sales reflexes (Services, Darty Max).For struggling agents: Corrective coaching via simulator to overcome blocks and strengthen argumentation.- Performance Monitoring: Analysis of data from simulations to identify specific shortcomings (closing, add-on sales) and adapt field coaching.
- CBGNDispatcherAGRICULTUREApril 2014 - June 2020 (6 years and 2 months)Meknès, MoroccoRoute Planning: Daily creation of delivery schedules for 10-25 trucks, ensuring optimal area coverage.Routing Optimization: Route optimization using SAP software to reduce empty mileage and travel times.Transport Order Management: Processing and validation of delivery notes and route sheets for GMS (Supermarkets) and CHR (Cafes/Hotels/Restaurants) channels.Reverse Logistics (Specific to Coca-Cola): Organizing the collection of returnable packaging (glass) and managing product returns (discrepancies, damages).Real-time Monitoring: Fleet monitoring via GPS to ensure adherence to promised customer delivery time slots.2. Responsibilities & CoordinationFleet Management: Coordination of a team of 25 delivery drivers: vehicle assignment, schedule management, and rest time monitoring.3. Deliverables and ResultsService Rate: Maintenance of an OTIF (On Time In Full) service rate above 95% in the assigned area.Cost Reduction: Contribution to a 35% reduction in transport costs through better load consolidation and route optimization.Reporting: Production of weekly reports on logistics KPIs: fuel consumption, number of deliveries per truck, return rate.Customer Satisfaction: Reduction in customer complaints related to delivery delays through proactive communication.
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