Freelancer profile translated to English.

Description

Hello, I'm Zakaria.

Looking to modernize your training or optimize your business processes with artificial intelligence?

As a technical expert and experienced trainer, I combine practical pedagogy with the power of new digital tools. My goal is simple: to make skill transfer more effective and your operations smoother.

💡 My added value: I don't just train your teams; I design learning ecosystems and decision support tools based on your real data.

My areas of expertise:

🎓 Pedagogical Design & Coaching: Creation of engaging training modules (in-person or e-learning) and support for technical teams (Customer Service, Customer Relations).

🤖 Generative AI & Automation: Use of AI (Gemini, ChatGPT) and scripts (Google Apps Script) to create virtual assistants, generate educational content, or automate administrative tasks.

📊 Data Analysis: Audit of your performance and creation of dashboards to monitor the effectiveness of your services.

Why me? With a dual role as a technical expert and a creator of digital solutions (BESSIOUI Fix & Services project), I understand both your technicians' language and your company's productivity challenges.

Ready to level up? Let's discuss your project!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Casablanca (up to 50km), Meknès (up to 50km), Rabat (up to 50km), Marrakech (up to 50km)

INTELCIA
Trainer
TELECOMMUNICATIONS
May 2020 - Today (6 years and 1 month)
Meknès, Morocco
Trainer & Instructional Designer (Focus on Innovation & AI)
AI-Augmented Instructional Engineering: Using Artificial Intelligence tools to generate personalized training content and evolving sales scenarios.
Deployment of Sales Simulators: Design of conversational training modules (Virtual Role-play) for intensive, risk-free practice.
For new hires: Reduced onboarding time and rapid acquisition of sales reflexes (Services, Darty Max).
For struggling agents: Corrective coaching via simulator to overcome blocks and strengthen argumentation.
Performance Monitoring: Analysis of data from simulations to identify specific shortcomings (closing, add-on sales) and adapt field coaching.
CBGN
Dispatcher
AGRICULTURE
April 2014 - June 2020 (6 years and 2 months)
Meknès, Morocco
Route Planning: Daily creation of delivery schedules for 10-25 trucks, ensuring optimal area coverage.
Routing Optimization: Route optimization using SAP software to reduce empty mileage and travel times.
Transport Order Management: Processing and validation of delivery notes and route sheets for GMS (Supermarkets) and CHR (Cafes/Hotels/Restaurants) channels.
Reverse Logistics (Specific to Coca-Cola): Organizing the collection of returnable packaging (glass) and managing product returns (discrepancies, damages).
Real-time Monitoring: Fleet monitoring via GPS to ensure adherence to promised customer delivery time slots.

2. Responsibilities & Coordination
Fleet Management: Coordination of a team of 25 delivery drivers: vehicle assignment, schedule management, and rest time monitoring.

3. Deliverables and Results
Service Rate: Maintenance of an OTIF (On Time In Full) service rate above 95% in the assigned area.
Cost Reduction: Contribution to a 35% reduction in transport costs through better load consolidation and route optimization.
Reporting: Production of weekly reports on logistics KPIs: fuel consumption, number of deliveries per truck, return rate.
Customer Satisfaction: Reduction in customer complaints related to delivery delays through proactive communication.
AI Automation Generative AI Coaching