About Zainab
English
Fluent
French
Native or bilingual
Experience
- SNCF Gare & ConnexionProduct Owner Mobile Application My SNCF Station and CHATBOTLOGISTICS AND SUPPLY CHAINMay 2021 - May 2022 (1 year)Paris, France• Team composed of 6 developers (IOS, Android, and Back) and 4 UI/UX designers• Native application on IOS and Android:o Intermodality and soft mobility: Integration with Navitia, Google MAPs, and PLANSo Facilitation of scoping workshops with business stakeholders, publishers, service providers, and the UX/UI teamo Indoor navigation features (Beacons deployed in 32 stations) with online and offline route calculationso Map updates to account for various changes and eventso Management of the SNCF-PoleStar (Beacon operator) and SNCF-Mapwize relationshipo Management of the change of indoor mapping service provider following the acquisition of Mapwize by ServiceNowo Integrations with SNCF backends via REST APIso Management of POI feeds via Batcho Management of notifications via the Batch tool and Firebase• Monitoring of development, QA, and Bug management• Populating and prioritizing the Backlog and Sprint Backlog based on PM expectations• Writing INVEST User Stories• Managing releases up to publication in the stores (e.g., writing store Release Notes)• Preparation and facilitation of Sprint Planning and Backlog Refinement• Co-facilitation of Project Steering Committees (Coprojs)• Customer relationship management (responding to store reviews)• Reporting to PMs• Participation in daily meetings, sprint reviews, and sprint retrospectives• Monitoring KPIs (indicators) on Power BI• Moderation and training of the BOT on LUIS and QnA Maker to continuously improve user dialogues
- SAINT GOBAINAMOA / PO Consultant – CRM ReferentCIVIL ENGINEERINGNovember 2014 - June 2017 (2 years and 7 months)Paris, FranceProject: Management of CLOE databases (CRM) developed by Update. CLOE is used daily by Point P's technical sales representatives (ATCs).Team: 12 people (4 project managers, 6 Business Analysts, 2 Developers)AREA OF EXPERTISE: Project Management Incident Resolution Implementation of the CLOE database on new workstations Monitoring the proper functioning of information transfers between ATCs' offline workstations and the central CLOE server (via the synchronization process). Product Owner Writing detailed functional specifications for enhancements or bug fixes. Participation in defining the Definition of Done (DoD). Participation in functional testing and deployment, as well as validation of iterations with the PO. Coordination of appointments with ATCs and technical experts Management of decommissioned stations (no longer assigned to an ATC) AMOA (IT Project Management Assistance) Needs analysis and evaluation Facilitation of workshops with stakeholders Process definition Writing the specifications document: functional specifications Qualification and Execution of tests and acceptance Writing the test plan Execution of tests and acceptance Change Management Implementation of feedback (satisfaction surveys…) Reporting (Google Sheets) Technical Environment Sharepoint, Excel, Access, JIRA, Visio
- Caisse Nationale de l'Assurance MaladieProxy Product Owner / Business AnalystPUBLIC SECTORJune 2017 - Today (9 years)Paris, France Project Mocar (BRMS rule engine) Active support of the PO Assistance in methodology adoption Requirements gathering and translation Writing functional and detailed specifications documents Backlog construction Review of dependencies and priorities User Story writing Facilitation of Scrum ceremonies Daily Stand-up Meetings (DSM) Sprint Planning/Review/Retrospective Support in implementing Agile culture Coordination with business and legal referents Organization and facilitation of workshops Identification of improvement areas based on acceptance testing, tests, and project progress Reporting: Weekly meeting minutes in the form of Jira tickets or emails Assistance in analyzing legal texts and designing rules in Aris Design (BPM) Continuous maintenance of the documentation repository under Polarion ALM Legal text analysis Creation of business rules (nomenclature, formalization of calculation methods in the rule engine) Modeling of the functioning and assembly of business rules using ARIS Development Team (MOE) Assistance Conducting workshops to present rules Analysis of feedback and rule updates Verification / QA Writing test plans Valuing test files Jira anomaly processing Change Management: Facilitation of meetings Implementation of solutions
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Education
- Master 2 Strategic Management and Change ManagementISM IAE2012