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Zainab M.ZM

Zainab M.

Scrum Master / Product Owner / API / MOA / Analyst

€580/day
Paris 16e Arrondissement, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Zainab

After contributing to the design of various large-scale projects, I realized the positive impact of agile methods. I naturally became interested in the subject and evolved in this field as a Scrum Master. Curious, attentive, and autonomous, I continuously cultivate my tech culture.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Paris 16e Arrondissement (up to 50km)

Experience

  • SNCF Gare & Connexion
    Product Owner Mobile Application My SNCF Station and CHATBOT
    LOGISTICS AND SUPPLY CHAIN
    May 2021 - May 2022 (1 year)
    Paris, France
    • Team composed of 6 developers (IOS, Android, and Back) and 4 UI/UX designers
    • Native application on IOS and Android:
    o Intermodality and soft mobility: Integration with Navitia, Google MAPs, and PLANS
    o Facilitation of scoping workshops with business stakeholders, publishers, service providers, and the UX/UI team
    o Indoor navigation features (Beacons deployed in 32 stations) with online and offline route calculations
    o Map updates to account for various changes and events
    o Management of the SNCF-PoleStar (Beacon operator) and SNCF-Mapwize relationship
    o Management of the change of indoor mapping service provider following the acquisition of Mapwize by ServiceNow
    o Integrations with SNCF backends via REST APIs
    o Management of POI feeds via Batch
    o Management of notifications via the Batch tool and Firebase
    • Monitoring of development, QA, and Bug management
    • Populating and prioritizing the Backlog and Sprint Backlog based on PM expectations
    • Writing INVEST User Stories
    • Managing releases up to publication in the stores (e.g., writing store Release Notes)
    • Preparation and facilitation of Sprint Planning and Backlog Refinement
    • Co-facilitation of Project Steering Committees (Coprojs)
    • Customer relationship management (responding to store reviews)
    • Reporting to PMs
    • Participation in daily meetings, sprint reviews, and sprint retrospectives
    • Monitoring KPIs (indicators) on Power BI
    • Moderation and training of the BOT on LUIS and QnA Maker to continuously improve user dialogues
  • SAINT GOBAIN
    AMOA / PO Consultant – CRM Referent
    CIVIL ENGINEERING
    November 2014 - June 2017 (2 years and 7 months)
    Paris, France
    Project: Management of CLOE databases (CRM) developed by Update. CLOE is used daily by Point P's technical sales representatives (ATCs).

    Team: 12 people (4 project managers, 6 Business Analysts, 2 Developers)

    AREA OF EXPERTISE:
     Project Management
     Incident Resolution
     Implementation of the CLOE database on new workstations
     Monitoring the proper functioning of information transfers between ATCs' offline workstations and the central CLOE server (via the synchronization process).

     Product Owner
     Writing detailed functional specifications for enhancements or bug fixes. Participation in defining the Definition of Done (DoD).
     Participation in functional testing and deployment, as well as validation of iterations with the PO.
     Coordination of appointments with ATCs and technical experts
     Management of decommissioned stations (no longer assigned to an ATC)

     AMOA (IT Project Management Assistance)
     Needs analysis and evaluation
     Facilitation of workshops with stakeholders
     Process definition
     Writing the specifications document: functional specifications

     Qualification and Execution of tests and acceptance
     Writing the test plan
     Execution of tests and acceptance

     Change Management
     Implementation of feedback (satisfaction surveys…)
     Reporting (Google Sheets)

     Technical Environment
     Sharepoint, Excel, Access, JIRA, Visio
    Atlassian JIRA Atlassian Confluence ServiceNow Project Management IT Project Management Assistance Business Analysis Specifications Document Functional Specifications
  • Caisse Nationale de l'Assurance Maladie
    Proxy Product Owner / Business Analyst
    PUBLIC SECTOR
    June 2017 - Today (9 years)
    Paris, France
     Project Mocar (BRMS rule engine)
     Active support of the PO
     Assistance in methodology adoption
     Requirements gathering and translation
     Writing functional and detailed specifications documents
     Backlog construction
     Review of dependencies and priorities
     User Story writing
     Facilitation of Scrum ceremonies
     Daily Stand-up Meetings (DSM)
     Sprint Planning/Review/Retrospective
     Support in implementing Agile culture
     Coordination with business and legal referents
     Organization and facilitation of workshops
     Identification of improvement areas based on acceptance testing, tests, and project progress
     Reporting: Weekly meeting minutes in the form of Jira tickets or emails
     Assistance in analyzing legal texts and designing rules in Aris Design (BPM)
     Continuous maintenance of the documentation repository under Polarion ALM
     Legal text analysis
     Creation of business rules (nomenclature, formalization of calculation methods in the rule engine)
     Modeling of the functioning and assembly of business rules using ARIS
     Development Team (MOE) Assistance
     Conducting workshops to present rules
     Analysis of feedback and rule updates
     Verification / QA
     Writing test plans
     Valuing test files
     Jira anomaly processing
     Change Management:
     Facilitation of meetings
     Implementation of solutions
    PPO Scrum Atlassian JIRA Project Management Change Management Agile Method

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Education

  • Master 2 Strategic Management and Change Management
    ISM IAE
    2012

Certifications

Skill set (23)

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