ZSFreelancer profile translated to English.
Back to original languageAbout Zaida
I am a sales and customer service specialist with over 5 years of experience in the service and retail sector. I have worked in leading companies such as Bluespace, where I achieved commercial objectives of up to 130% through loyalty strategies and efficient customer management.
I can help you with:
• Optimization of customer service processes.
• Sales strategies (B2C/B2B).
• Coordination of sales teams.
• CRM management and lead tracking.
• Training and motivation of sales teams.
My goal is for your company to sell more and retain customers better, with a high-quality customer experience.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Alma BrowsSales Advisor & Customer ExperienceFASHION AND COSMETICSJanuary 2021 - January 2022 (1 year)Barcelona, SpainPersonalized attention in a premium beauty environment. Lead management and follow-up to increase conversion rates. Support in recruitment processes: initial interviews and candidate evaluation. Appointment coordination and support in daily operations.
- BluespaceSales Expert & Acting Team SupervisorJanuary 2022 - Today (4 years and 5 months)Promotion through performance: from Sales Agent to Sales Expert. Team supervision and training: coaching, active listening of calls, and individual feedback. Comprehensive lead management and coordination of daily operations. Monitoring of sales KPIs and customer satisfaction. Preparation of reports and communication of key improvements to optimize team management and sales.
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Education
- Study Center2016