Freelancer profile translated to English.

Description

I am Zahra, a certified Salesforce Consultant with over 9 years of experience in IT and 6 years in the integration, configuration, and administration of Salesforce platform solutions. With a strong background in managing development teams, analyzing business needs, and leading Salesforce projects, I possess proven skills in process optimization, stakeholder management, and end-user training.

All with professionalism and good humor!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 40km)

Mobilize Insurance
Product Owner Salesforce
BANKING AND INSURANCE
October 2025 - Today (8 months)
Noisy-le-Grand, France
Collect, analyze, and prioritize business needs in collaboration with stakeholders.
Manage and lead the Salesforce product backlog, from definition to value delivery.
Write detailed user stories and clear acceptance criteria, in collaboration with technical teams.
Facilitate agile ceremonies (sprint planning, daily, review, retrospective).
Coordinate between business, IT, and partner teams to ensure a shared understanding of objectives.
Monitor development progress, manage priorities, and ensure timely delivery of value.
Lead and mentor teams of Business Analysts (organization, prioritization, skill development).
Oversee CRM/CRMA activities: define, develop, and track key performance indicators (KPIs), dashboards, and internal reporting.
Actively contribute to the continuous improvement of Salesforce processes, tools, and features (Sales Cloud, Service Cloud).
Manage change (change management): prepare and conduct user training, support adoption, and communicate new features.
Salesforce Service Cloud Salesforce Voice Salesforce Experience Cloud
Arval bnp paribas group
Product Owner Salesforce | International Roll-out
BANKING AND INSURANCE
April 2025 - July 2025 (3 months)
Rueil-Malmaison, France
MISSION: Ensure the continuity of Salesforce CRM projects in a transition and international deployment context, manage RUN/MCO for all countries, and contribute to strategic cross-functional projects, in direct liaison with business units and development teams.

📌 CORE MODEL PROJECT (INTERNATIONAL ROLL-OUT)

• Participate in the deployment of the TARGET SALESFORCE SOLUTION in 3 pilot countries.
• Prepare and lead local kick-offs.
• GAP ANALYSIS between the target solution and legacy systems.
• Coordinate UAT and manage post-deployment hypercare.

📌 RUN: MCO & TMA (29 countries)

• Manage incidents and change requests.
• Implement support processes to ensure continuity.
• Train and support users to maximize adoption.

📌 CROSS-FUNCTIONAL PROJECTS

• MyArval INTEGRATION (WEB & MOBILE) to Salesforce: gather requirements, functional design, validate solutions via Design Authority.
• DATA PRIVACY CENTER (GDPR Consent): scope requirements, workshops with cross-functional IT teams, ensure user journey compliance.

⚙️TECH ENV: Sales Cloud, Service Cloud, CLS (Core Leasing System) in Agile Scrum (Jira)
Salesforce Sales Cloud Service Cloud
SUEZ Eau France
Senior Salesforce Consultant/Business Analyst
ENVIRONMENTAL
September 2021 - March 2025 (3 years and 6 months)
Courbevoie, France
ROLE: Salesforce Solution Consultant/Business Analyst at CCSF – Salesforce Competency Center at Suez

INTEGRATION PROJECT ON A FIXED-PRICE BASIS:

Analyze specifications, define and clarify business requirements.
Estimate costs, create high-level designs, and prepare quotes.
Prepare and lead functional design workshops to define target solutions (write functional specifications, user stories, features, etc.).
Define integration architecture (functional mapping, interfacing with IS applications, DAG).
Participate in weekly meetings with IS application teams.
Lead and operationally supervise the project team.
Continuously update technical documentation, exchange flows, interface contracts, and functional mappings & refresh procedures.

Environment: Salesforce, Talend, Microsoft Azure DevOps, Vscode, Ownbackup, Devtools, Klaxoon, Agile scrum
Salesforce Sales Cloud Salesforce Administration Team Leadership Estimation & Quote Preparation