About Zach
English
Native or bilingual
Chinese
Native or bilingual
Experience
- NCS GroupAI Foundry Lead, Strategic OpsJanuary 2026 - Today (6 months)Building and scaling an internal AI Foundry, architecting agentic AI solutions to automate core enterprise workflows, reducing manual overhead in sales and delivery.Leading the transition from experimental prototypes to production-ready AI standards for corporate employees; partnering with operations, PMO, and technology teams to identify high-leverage use cases, design AI-native solutions.
- Ncs GroupProgramme & Knowledge Management ManagerAugust 2021 - January 2026 (4 years and 5 months)Led multiple enterprise-scale learning and technology programmes across gen AI, cloud architecture (AWS, Azure), cybersecurity, agile, and RPA, collaborating with IT, compliance, and product teams to deploy scalable solutions aligned with business needs for more than 13,000 employees.
- Sport SingaporeSenior Manager, Career & Professional DevelopmentMarch 2017 - August 2021 (4 years and 5 months)SingaporeActed as implementation lead for national digital transformation initiatives involving LMS, RPA, CRM, and KM platforms (Cornerstone OnDemand,Formed strategic partnerships with public agencies, industry associations, and tech vendors to scale innovation and service outreach.
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Education
- Advanced Certificate in Training and AssessmentInstitute for HumanAdvanced Certificate in Training and Assessment
- Bachelor of ScienceNational University of Singapore2007Bachelor of Science