Yvonne Y.

With over 20 years of experience in customer service in fast-growing companies, I know exactly which levers to pull for optimal results.

✅ Chatbots reduce your customer contacts and offer self-service

✅ AI automations answer your customer inquiries in real-time - without any extra employees

✅ Lean, clear processes reduce your processing time and create transparency

✅ Skill routing directs your customer case to the right expert, reducing your response time

✅ Your knowledge team creates the right spice for your customer happiness

Would you like to have a no-obligation chat with me about how we can optimize and scale your customer service if needed - without employing more customer service representatives?

Over the many years, I have gained a lot of experience and now want to support small and medium-sized businesses in building or optimizing their customer service. I want to do this on a project basis as a freelancer or as an interim manager.

As an experienced manager and coach, I also look at the team and am happy to advise on approaches I see to bring about positive changes.

Leadership, strategy, and project work go hand in hand for me. Because with every change, it's important to bring people along.

In our collaboration, I bring my professional experience, good operational and strategic understanding, and comprehensive analysis skills. Likewise, my experience in out- and insourcing, including the execution of nearshore projects.