Yvonne Danyluck

New Public's Public Spaces Incubator is an international partnership between 4 public service media (Canada's CBC, Belgium, Switzerland, Germany ) and design agency New_Public. The goal is to develop and scale conversational spaces that are more inclusive, constructive and joyous, catering to millions of cross-market, multilingual audience members.

This role cal ls for a mixed methods approach: Quantitative analysis of online public conversation to understand how much engagement a prototype is triggering. Qualitative analysis of conversations to understand the quality of exchanges. Fol lowing a rubric of prosocial dimensions, I evaluated for how constructive, we ll-formed, factual and pluralistic the online conversations spaces were. Produced insight reports on three topics: 1) conversation quality, 2) AI and human moderation performance, 3) community stewardship. Radio- Canada product owners and editorials teams, along with New_Public product designers drew from these reports to understand which topics worked wel l, which features resonated and the kinds of stewardship model that excel led at supporting positive interactions. Conducted usability testing among francophone populations for prototypes designed to engage people in public online conversations in with the aim of fostering positive, pro-social, pluralistic conversations. Co-wrote the interview questions based on product goals that included 10 participants from CBC- Radio Canada's audience pools. Produced reports aimed at actionable next steps. I summarized and interpreted findings for design, product and engineering teams.

The CSA Group, as the is a global organization dedicated to developing industrial standards, such as the that In 2023, it produced and sold 432 standards from its e-commerce store and accounted for 80% of industry best practices and government regulations worldwide.

Sole researcher on a cross-functional team of 4 - including 2 PMs, and reporting to the design manager Joined CSA Group to drive stakeholder research of an e-commerce platform in view of a re design. Distilled synthesis and made recommendations based on interviews with various stakeholder groups within the Canadian market. Interviewees included senior managers, original architects of the store, customer reps, and client segments. Contributed to improving the information architecture and navigation of the e-store with the goal of boosting product sales. Delivered design recommendations based on stakeholder insights within a 3 month period.

Neurovine is an AI med-tech start-up that secured $4 million in funding across 3 rounds. At its peak, the company app - in conjunction with its wearable EEG headband - was beta testing in 2 clinics and high schools. Joined Neurovine as mixed-methods researcher and designer for a clinician portal and patient app showing brain data. Produced designs and tested these using SUS, surveys, NPS and A/B testing among physiotherapists clinics. Conducted qualitative user testing of a patient onboarding for mobile and clinician web-portal to display brain data intended for 1000 clinician-patient test pairs. Produced end-to-end patient and clinician experiences between July 2021- June 2022. As the first ux designer/researcher on a cross-disciplinary product team of 6, I was responsible for introducing design practices, like prototypes made in Figma and a design system to support the launch of the wearable device to market.