Yvette D.

As a certified trainer, I have supported change management projects, particularly during the implementation of new internal software. I provide training to employees on software for:

- Point of sale, financial management, HR (planning and time & attendance), logistics, and marketing.

My role is to ensure that teams master these software programs and use them effectively in their daily work. By adopting an approach focused on personalized support and clear communication, I minimize resistance to change and facilitate the rapid adoption of new practices.

I have also designed and developed blended learning modules to meet specific company needs. These training programs, which combine online and in-person learning methods, are designed to maximize participant engagement and ensure practical application of acquired skills.

I also lead dynamic and interactive sessions on topics such as teamwork, management, customer relationship management, soft skills, and health and safety at work (HSW). Adapted to the specific needs of companies, these trainings improve team cohesion, develop managerial skills, and raise awareness of safety best practices.

My overall goal:

To strengthen participants' skills while supporting organizational transformation. My training courses, focused on active pedagogy adapted to specific needs, contribute to the improvement of individual and collective performance, foster team cohesion, and support companies in their digital transition.

For 7 years, I managed several departments (cashiers, customer service, marketing, merchandising) with teams ranging from 10 to 120 employees. My role included recruitment, onboarding, work scheduling, and daily service organization to maximize productivity.

I also provided training and skill development for the teams, creating and delivering training on key topics: use of cash register systems, customer relationship management, prospecting, sales, merchandising, and HSW. I supported employees in their professional development, conducted annual reviews, and performance evaluations.

In parallel, I coordinated marketing and merchandising actions, managed aisles generating €800K/month, and developed the company's commercial activity. I also trained sales staff on prospecting and participated in the national rollout of the brand.

As an operational marketing officer, I orchestrated promotional activities and boosted promotional tools to maximize commercial impact. I also organized strategic events while effectively managing expense planning to ensure optimal return on investment. During these two years, I supported network managers by developing customized sales support tools, thereby enhancing the performance of sales teams.