Freelancer profile translated to English.

Description

For the past 14 years, I have led numerous consulting missions at the number 1 IT service provider to facilitate the success of outsourcing contracts of all sizes.

Today, as an independent consultant, I can support you in tackling the challenges of IT outsourcing, for example:

- launching or improving an IT outsourcing relationship,

- building a joint innovation approach,

- implementing IT service management in a multi-supplier environment,

- ensuring the fairness of an outsourcing price benchmark.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Nice (up to 50km)

IBM
Innovation Program Leader
DIGITAL AND IT
June 2014 - July 2021 (7 years and 2 months)
Nice, France
Innovation Program Leader for Outsourced Clients

Led a program to drive innovation for 40+ Clients. Training the teams, building client innovation plans and organizing events. Client satisfaction with innovation was up for 5 years at 6% CAGR.

Led proposals for end-to-end service integration and management across Client IT service providers (SIaM).

Led service management reviews on challenged outsourcing contracts.

Assessed and designed the governance of outsourcing contracts.

Managed the price benchmarks for the key outsourcing contracts.
IT Outsourcing Innovation Management IT Service Management IT Outsourcing Price Benchmarking Design Thinking IT Governance Change Management Leadership Problem Solving Communication
IBM
Outsourcing Governance Leader
DIGITAL AND IT
August 2007 - May 2014 (6 years and 10 months)
Nice
Led consulting engagements to improve the Client relationships and create the conditions to renew or expand the business. 20+ engagements done with an average satisfaction rate above 4/5.

Designed the governance solutions for outsourcing contracts.

Managed 10 outsourcing price benchmarks to contain the financial risks. Risks contained were between 2 to 14% of annual revenue.

Lead the Client Satisfaction program. 20% more satisfied clients.
IT Outsourcing IT Governance Relationship Alignment IT Outsourcing Price Benchmarking Change Management Cross-functional Team Leadership Problem Solving Communication