Yves Michel Balla Avolo

Dynamic and customer-oriented professional with significant experience as a telephone advisor. Possessing excellent communication and problem-solving skills, I strive to build trusting relationships with clients while acting as a brand ambassador. I am always open to learning to develop my skills to deliver positive results according to the expectations assigned to me.

Indeed, I am ready to support each client on their projects, whether for inbound call campaigns (customer service, telephone switchboard, CRM management, or other related elements), or for outbound call campaigns (telephone prospecting, sales, closing, appointment setting, and many others), but I must also note that I am currently more focused on inbound call projects.

Furthermore, I have a great ease of learning and adaptation when a project excites me, and I can also implement scripts and sales strategies according to each project.

I am open to discussing with clients who have innovative and enriching projects, and I will not fail to put my expertise at their disposal to provide them with quality work because a well-executed project will inevitably have good results, impeccable quality, and the important aspect will be customer satisfaction at the end.