Freelancer profile translated to English.

Description

Hello! I'm Yvanna. Together, let's boost your project: I'll take charge of your customer management, logistics, and networks to give you back time. I'll respond to your emails and pamper your clients to build their loyalty with a smile. I'll create your Canva visuals and video editing to make your brand shine. I'll handle the management, you steer the strategy. Let's discuss your needs now via message to start our collaboration!

Languages

French
Native or bilingual
English
Basic
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Cart'in
Customer Support
TELECOMMUNICATIONS
February 2025 - April 2025 (2 months)
Ankorondrano, AG, Madagascar
Managing customer exchanges via email for all inquiries, with a particular focus on proactive follow-up and communication regarding delivery status.
Social Media Call Management Invoicing Quotes Communication
KONECTA
Call Center Agent
TELECOMMUNICATIONS
June 2022 - January 2025 (2 years and 7 months)
Ivandry, Antananarivo, Madagascar
Proactive management of incoming and outgoing complaint flows, ensuring dispute resolution via phone and written channels (email, chat).
My Troopers
Flow Manager
April 2025 - February 2026 (10 months)
Ensuring efficient delivery tracking by managing communication and logistical issues with suppliers and customers to anticipate and resolve potential delays.