Freelancer profile translated to English.

Description

Yvanna is an expert in Customer Relationship Management (CRM), recognized for her adaptability and versatility.

She has built her experience across various sectors, giving her a comprehensive understanding of customer issues, from handling complaints to managing demanding cases.

She is comfortable with all communication channels: email, chat, and calls (inbound and outbound).

Particularly adaptable, she quickly integrates new work tools. Her versatility allows her to successfully complete complex projects. Always seeking growth, Yvanna is very open to new and stimulating experiences.

Languages

French
Native or bilingual
English
Basic
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Cart'in
Customer Support
TELECOMMUNICATIONS
February 2025 - April 2025 (2 months)
Ankorondrano, AG, Madagascar
Managing customer email exchanges for all inquiries, with a particular focus on proactive follow-up and communication regarding delivery status.
Social Media Call Management Invoicing Quotes Communication
KONECTA
Call Center Agent
TELECOMMUNICATIONS
June 2022 - January 2025 (2 years and 7 months)
Ivandry, Antananarivo, Madagascar
Proactive management of inbound and outbound complaint flows, ensuring dispute resolution via phone and written channels (email, chat).
My Troopers
Flow Manager
April 2025 - Today (1 year and 2 months)
Ensuring efficient delivery tracking by managing communication and logistical issues with suppliers and customers to anticipate and resolve potential delays.