Yvannah Cathya Mamang

B2B business development: prospecting restaurant owners and businesses (meal voucher sector) Development of prospecting strategy (scripts, offers, targeting) Client presentations, negotiation, and sales closing +35% conversion rate over 12 months / +50 new clients signed Implementation and monitoring of KPIs: conversion rate, customer acquisition cost Competitive analysis and market watch, with strategic recommendations Collaboration with marketing teams to refine the conversion funnel Participation in trade shows

Prospecting and acquisition of new Clients: (B2B) and (B2C) in the European and African markets Development and implementation of commercial and marketing strategies Negotiation and closing of contracts: Monitoring commercial negotiations with clients, preparing proposals and contracts, and closing sales Contribution of 23% to turnover in a team of 5 people; Management of supplier relations and negotiation of terms Participation in purchasing trade shows.

Writing activity reports and regular reporting to management Follow-up and retention of a client portfolio, ensuring personalized and responsive service. Negotiation of commercial terms with suppliers to optimize costs and deadlines. Dispute resolution and implementation of corrective actions to improve customer satisfaction. Leading team meetings to optimize productivity and interdepartmental collaboration.