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Malt Strategy
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Malt Tech Trends 2026
Yvann A.YA

Yvann A.

Customer Support & Sales Agent

€200/day
Paris, FR
3-7 years
Marketing
customer service
Customer Journey
Communication
Social media

Average response time: 1 hour

Freelancer profile translated to English.
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About Yvann

Freelance specializing in customer relations, marketing, and online business management, I assist brands in developing and optimizing their e-commerce activity. Experienced in customer support (email, chat, call), order management, and after-sales service, I combine a satisfaction-oriented approach with a business and marketing vision to improve overall performance. Accustomed to multi-client and high-volume environments, I adapt quickly to tools and needs.
Digital and IT Services
Social Networks
E-commerce
Luxury Goods

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • One Pilot
    OnePilot
    January 2024 - Today (2 years and 5 months)
    Customer relationship management for several brands simultaneously via the OnePilot platform. Handling customer requests (email, chat), resolving logistical and after-sales issues, order tracking, and coordination with internal teams. Meeting KPIs in a demanding, performance-oriented environment.
    After-Sales Service Communication Ticketing Telephone Prospecting Customer Service
  • Maier Jewellery
    Maier jewellery
    June 2021 - January 2022 (7 months)
    Lyon, France
    Experience in a boutique specializing in watchmaking and luxury products, with a strong customer focus. Welcoming, advising, and assisting a demanding clientele, managing sales, and showcasing products. Developing skills in high-end customer relations, sales techniques, and understanding expectations in the luxury world.
    Consulting Communication Strategy Merchandising Project Management Customer Service
  • ESCE INTERNATIONAL BUISNESS
    ESCE INTERNATIONAL BUISNESS
    September 2020 - October 2023 (3 years and 1 month)
    Lyon, France
    International business school with a specialization in business and marketing, focusing on business management, commercial strategy, and project development. Acquired skills in digital marketing, customer relations, market analysis, and operational management, with a practical, results-oriented approach.
    Marketing Luxury Marketing Communication Strategy Customer Relations Project Management

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Education

  • Bachelor: ESCE International Business School
    ESCE LYON - INSEEC GROUP
    2023
    Bachelor : International Business School
  • Baccalaureate
    Laetitia-Bonaparte high school
    2020
    Baccalaureate

Skill set

Project Management
Digital Communication
Webmarketing Strategy
Customer Relations
Marketing
Sales
CRM
Customer Support & Back-office

Categories