Yuri Ismaël M.

Every day, I ensure that participants in the "Mission AAA" challenge receive clear, fast, and efficient assistance, so they can follow the Challenge without obstacles and progress serenely in their journey. My role is to meet their technical and functional needs, while ensuring a smooth experience at every step.

I handle requests received via Intercom and internal channels, providing adapted solutions as quickly as possible. I identify friction points (access, connections, content display, links, replays, appointments, billing) and implement the necessary actions to resolve the situation. I liaunt with the relevant teams when technical intervention or validation is essential, and I ensure that the participant receives a clear and actionable response.

I structure the follow-up to prevent any loss of information: I handle simple requests immediately, I convert issues requiring investigation into tickets, and I maintain follow-up until complete resolution. My goal is to leave no one in uncertainty and to secure everyone's progress, even during periods of high demand.

I also assist new members with their onboarding onto the tools (Circle, Telegram, Challenge resources) to facilitate their adoption, answer their questions, and make them autonomous. This support directly contributes to their engagement and the quality of their experience during the Challenge.

Finally, I actively participate in the continuous improvement of support: I report recurring feedback, I flag anomalies, and I suggest adjustments to responses and processes to reduce friction. My position is at the intersection of support, human interaction, and digital tools, with a constant objective: to streamline the experience and protect participant satisfaction.

Every day, I ensure that SuperHote users receive clear, rapid, and effective assistance, enabling them to manage their short-term rentals serenely through our platform. My role is to meet their technical and functional needs, while guaranteeing a smooth experience at every stage of their use.

I handle requests received via chat, email, or phone, providing adapted solutions as quickly as possible. I identify any blocking issues encountered by clients and liaise with the technical team to ensure their resolution. My follow-up doesn't stop at the first response; I stay in contact until the case is fully closed.

I also assist new users during their onboarding onto the platform. My goal is to facilitate their adoption, answer their questions, and enable them to be autonomous in their daily management. This onboarding work directly contributes to their satisfaction and loyalty.

Finally, I actively participate in the continuous improvement of our service by sharing user feedback, testing solutions, and optimizing our internal processes. My position is at the crossroads of support, human interaction, and technology.

I optimize the management of short-term rental properties to ensure high quality standards, from logistical setup to customer relations.

Property Management & Site Visits: I assess and bring properties into compliance on Airbnb and Booking, while overseeing the logistical preparation and setup.

Customer Relations & Contract Signing: I build trusting relationships with owners, ensuring contract signing, and professionally represent the concierge service to travelers.

Property Optimization: I conduct complete inventories, implement thematic decorations, and install equipment for secure access.

Listing and Team Coordination: I create and optimize listings to maximize property visibility and coordinate cleaning teams to ensure customer satisfaction.

Monitoring and Adaptability: In a startup environment, I adapt to rapid changes and get involved in every initiative to support the company's growth.