Freelancer profile translated to English.

Description

Backend developer specializing in PHP (Laravel, Symfony), SQL, and Java, I help companies create reliable, performant, and easy-to-maintain applications. Thanks to my experience in advanced technical support, I have a thorough understanding of user needs, incident management, and service quality challenges.

I am involved in the creation and improvement of APIs, database optimization, development of new features, resolution of complex bugs, and refactoring of existing code. I can also analyze your technical processes and propose improvements to increase performance and stability.

My goal: to deliver a robust, clear, secure backend aligned with your business objectives, while ensuring transparent communication and rigorous follow-up on each mission.

Languages

Russian
Native or bilingual
French
Fluent
English
Conversational
Ukrainian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

UKRTECH.INFO
IT Helpdesk Technician
SOFTWARE PUBLISHING
January 2014 - January 2019 (5 years)
Marioupol, Ukraine
Assist clients in using the service Identify and analyze user needs Resolve first and second level technical problems Escalate complex incidents to relevant teams Implement solutions to improve the service Build trusting relationships and ensure customer follow-up
MIRAFOX
Team Leader – IT Support
INTERNET OF THINGS (IOT)
January 2019 - January 2022 (3 years)
Supervise and train a technical support team Resolve complex incidents and customer requests Create and maintain the knowledge base (FAQ, tutorials, videos) Develop strategies to improve service quality Analyze incidents to detect fraud and optimize security Monitor team performance and motivate employees Propose solutions to optimize internal processes Organize events to strengthen customer loyalty

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Bachelor's degree equivalent
KHARKIV NATIONAL UNIVERSITY OF RADIO ELECTRONICS
2006
BAC +1
AIDEQ

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Yuliia Boiko

Application Developer

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