Freelancer profile translated to English.

Description

Passionate about IT and with over 5 years of experience in IT support, I assist companies and freelancers in managing, maintaining, and optimizing their IT environments. I provide user support, resolve hardware and software incidents, configure workstations, networks, and systems, and ensure data security.

Rigorous, responsive, and attentive, I quickly adapt to my clients' needs and offer reliable, efficient, and sustainable solutions. My goal is to ensure the continuity of your business and simplify your daily IT life.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Axima Réfrigération
Level 3 Support Technician
May 2025 - August 2025 (3 months)
94380 Bonneuil-sur-Marne, France
Provide Level 3 support: diagnose and resolve complex incidents (IT infrastructure, networks, and supervision systems). Supervise and maintain connected systems (PLCs, sensors, SCADA control tools, remote monitoring). Secure and administer servers, networks, and remote access used by technical teams and clients. Track and analyze recurring incidents, write technical reports, and propose improvements. Collaborate with field teams to ensure the availability of refrigeration facilities and compliance with safety standards.
SCADA autonomie Gestion des problèmes
Entreprise confidentielle (secteur pharmaceutique)
Freelance IT Advisor
September 2024 - April 2025 (7 months)
Paris, France
IT infrastructure administration and management. IT security and risk management. Cloud computing and virtualization. Technical support and problem-solving.
ATOS ( JO & Paralympique )
Venue Service Desk Supervisor
July 2024 - September 2024 (2 months)
Paris, France
Supervise and manage a team of 20 technicians dedicated to serving the Olympic and Paralympic Games via ITSM. Manage incidents and requests, ensuring SLA compliance and real-time problem resolution. Escalate incidents to the appropriate service.