Freelancer profile translated to English.

Description

After 3 major experiences in IT support, at Rue duCommerce, Zadig et Voltaire and Lafarge, I have acquired a certain baggage and I am ready to take on greater responsibilities. Available immediately, eager to do my job well, eager for knowledge and skills, you will probably find what you are looking for in me.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Basic

Workplace preferences

Remote only

Primarily works remotely

Lafargeholcim
IT Support Technician Proximity
DIGITAL AND IT
July 2023 - February 2024 (7 months)
Issy-les-Moulineaux, France
Ticket management via SNOW,
Remote control via Bomgar,
Call handling,
User account management on Active Directory,
Personal information access,
Workstation masterization via bootable key on Windows 10 and 11,
On-site travel in the north of France.
ServiceNow Google Suite Active Directory Masterization IT Hardware Installation Software Installation Travel Independent Work
Zadig & Voltaire
IT Technician L1/L2
DIGITAL AND IT
July 2022 - June 2023 (11 months)
Paris, France
Ticket management via GLPI,
Remote control via TeamViewer,
Call handling,
User account management on Active Directory,
Modification of personal information,
Workstation masterization via bootable key on Windows 10 and 11,
On-site interventions and occasional field work (Z&V Paris boutiques);
Update of a new checkout software for all boutiques,
Workstation installation: replacement of 50 cash register PCs, migration of 30 back-office PCs, replacement of 300 mobile peripherals in stores
Management of printer consumables for the head office,
Level 2 (partially depending on access) & 3 escalation.
Proximity intervention
Cegid
Call Center Office Tools GLPI Cegid Y2 Windows 10 Active Directory Microsoft Teams TeamViewer
Rue du Commerce
After-Sales Service Technician
DIGITAL AND IT
January 2022 - June 2022 (6 months)
Marly-la-Ville, France
Hotline
Diagnoses and analysis of IT components
Package reception
Ticket processing
Use of Fenwick
Help-Desk
Training of young temporary workers
Text entry
Customer relations
Creation of shared files
Data Entry Call Center Customer Relations