Youssef Mhiri

• • Managed over 10 end-to-end WMS deployments (Reflex Web, Hardis Group) for SME and mid-market clients in the e-commerce, agri-food, textile, and retail sectors — covering the entire project cycle: scoping, gap analysis, functional design, configuration, integration, training, go-live, and post-launch stabilization.

• • Led functional design workshops with client stakeholders (operations, IT, supply chain) to translate business needs into Reflex Web configuration specifications, with structured gap analysis to address process friction points upstream.

• • Coordinated cross-functional teams without direct hierarchical link — internal developers, ERP integrators, client IT, third-party logistics providers, and warehouse operators — to deliver complete supply chain IT architectures (WMS + CMS + TMS + ETL + ERP).

• • Generated 60% productivity gains in order picking and stock management through integrated WMS/TMS deployments and process redesign.

• • Designed and deployed WMS user training programs for key users, supervisors, and warehouse operators — ensuring skills transfer for client autonomy after go-live.

• • Architected and supervised WMS-ERP integrations (EBP, Odoo, specific ERPs) via SFTP connectors, APIs, and EDI, covering stock movements, orders, shipments, returns, and reconciliation flows.

• • Provided application support and continuous improvement based on KPI monitoring: service level, stock turnover, picking productivity, location occupancy rate.

• • Primary IT contact for client business and operations management during recovery situations and complex deployments.

• Operational lead for the deployment of a new WMS (Reflex) and TMS (EasyProg) in a large-scale 3PL warehouse operating for a major FMCG client — a flagship site for FM Logistic.

• Designed storage strategies, defined and implemented new operational processes, drafted standard operating procedures, and trained warehouse teams across multiple shifts.

• Contributed to the WMS-SAP integration project: connector design, interface testing, and validation of data flows between the client's SAP and Reflex.

• Built steering tools and KPI dashboards (Excel, VBA, SQL, Qlikview) to monitor logistics performance and facilitate operational and tactical decision-making.

• Generated €90 K/year in savings through the deployment of an automated gate and dock management system; an additional €40 K/year through the implementation of a new picking zone.

• Managed two innovation projects in France and Poland deploying augmented reality in industrial maintenance — from technology watch to deployment and industrialization.

• Generated €32.5 K/year in savings through the digitalization of 350 SMED instructions, reducing machine downtime in 6 months.

• Applied Lean tools (VSM, Spaghetti Diagram, 5S, DMAIC, Kaizen, Ishikawa) to evaluate and improve logistics operations.