Youssef M., 🤖 IT Consultant | Level 1/2 IT Technician

Freelancer profile translated to English.

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Description

IT support specialist, I assist users and companies in their digital transformation.

With a dual technical and commercial background, I focus on efficiency, pedagogy, and customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Angers (up to 50km)

Freelance
Independent IT | Digital Support Consultant
CONSULTING AND AUDITS
September 2025 - Today (11 months)
Angers, France
- Consulting, diagnosis, configuration, and IT tool support.

- Level 1 and 2 maintenance and user support.

- Network, system, cybersecurity, and machine optimization support.

- AI tool assistance, integration into daily use.

- Design and delivery of training and educational workshops.

- Technological watch, adaptation of solutions to client needs.
Information Security Pedagogy Artificial Intelligence IT Support Consulting
GROUPE FINDIS
IT Support Technician
DIGITAL AND IT
February 2023 - August 2025 (2 years and 6 months)
Angers, France
- User assistance, on-site support, training, and advice.

- Diagnosis, handling, resolution, and tracking of Level 1/2/3 incidents.

- Configuration and maintenance of Windows and Linux workstations/servers.

- Management of backups, restores, and SSL certificates.

- Inventory management, hardware monitoring, and CSR projects.

- Participation in infrastructure projects, security, and partner relations.
Incident Management Project Management Information Security System Administration Network Administration
SECURINFOR
Field IT Technician
DIGITAL AND IT
January 2022 - January 2023 (1 year)
Angers, France
- On-site support.

- Incident diagnosis and resolution.

- Configuration, setup, and deployment of network equipment.

- User training and advice.
Incident Management Windows Customer Service Consulting IT Support

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Signup to reveal

Professional Bachelor's Degree in Networks & Telecoms Business (Bac+3)
Licence professionnelle Chargé d'Affaires en Réseaux & Télécoms (Bac+3)
BTS Services Informatique aux Organisations (Bac +2)
CHEVROLLIER HIGH SCHOOL
2020
BTS Services Informatique aux Organisations (Bac +2)

IT consultant