Youssef E.

- Leading the redesign of store conversion processes, repository, and support channels, enhancing efficiency by 50% and improving user satisfaction by 100% by streamlining business processes

- Conducting comprehensive evaluations of market solutions, preparing RFP documents, and managing proposal processes, resulting in a 34% reduction in operational costs

- Managing project and change initiatives, aligning with business value chains and functional specifications, driving strategic alignment and operational excellence

- Define the roadmap for multi-channel features, oversee the design and implementation, manage budgets, and establish key performance indicators (KPIs), ensuring the successful adoption and sustainability of the product.

- Manage the user ambassador community, present new features, share future ambitions, and provide user guides, resulting in a 40% increase in user engagement.

- Conduct training sessions for change management, enhancing user understanding and adoption of gas transportation concepts in the TRF area.

- Manage the mobile app lifecycle, including story mapping, agile practices, testing, deployment, data privacy compliance, analytics, and marketing automation, ensuring seamless operations.

- Redesign the user experience, aligning the app with the m-commerce conversion tunnel, driving more traffic, increasing mobile app reviews from 1.2 to 4.3 stars (app store and play store), and boosting revenues by 25%.

- Document API interfaces and user stories, enhancing communication and development efficiency.