Youssef El Haj

Experienced commercial advisor and manager with over 15 years of expertise in call centers, specializing in B2B and individual appointment setting, lead processing and confirmation, inbound call handling, customer support, and customer retention.

I excel in managing and tracking qualified leads, originating from forms or inbound contacts, to maximize commercial opportunities and ensure a high conversion rate. Rigorous and results-oriented, I combine targeted telephone prospecting, active listening, and commercial argumentation to identify customer needs and propose suitable solutions.

With my experience in coaching and team management, I am capable of training, supporting, and supervising employees to achieve ambitious goals while maintaining a high level of customer satisfaction.

Proficiency in CRM tools, Word, Excel, Outlook, regular reporting, and performance tracking are integral parts of my professional approach.

Autonomous, dynamic, and organized, I am motivated by commercial challenges and the constant pursuit of performance, ready to bring my expertise to optimize your sales and the quality of your customer relationships.