About Youssef
-Trilingual
-4 x Salesforce Certified ( Admin | Sales cloud consultant | Service cloud consultant | App builder )
-Certified SAFe® 5 Product Owner/Product Manager
-5 Years of Salesforce experience
-Senior Business Analyst with good Technical Salesforce skills
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- BPCESalesforce Business analystBANKING AND INSURANCESeptember 2022 - Today (3 years and 8 months)Paris, France• Performed end to end Salesforce integration tasks in Sales , Service & Experience cloud• Designed and implemented a customer portal using Salesforce experience cloud• Worked closely with product owners from different entities to define the business needs aspart of weekly business workshops that I led• Collaborated with the development team and the tech lead to implement custom dev features• Worked closely with the UX/UI manager to make the customer portal meet the designstandards of the organization• Led and animated training sessions & demos• Managed product creation & updates as well other Salesforce CPQ data manipulation• Drafted functional documentations and specifications
- EUTELSATSalesforce CPQ Business analystFILM AND AVMarch 2022 - September 2022 (7 months)Paris, FrancePerformed CPQ configuration tasks & non-regression tests• Analyzed defects and incidents• Designed and built PoCs• Actively participated in knowledge sharing sessions• Prepared and led business workshops (Grooming and requirements gathering sessions )• Drafted the functional documentations and specifications
- Capgemini TMTSenior Salesforce Business Analyst - Groupement des MousquetairesCONSULTING AND AUDITSMarch 2021 - May 2023 (2 years and 2 months)Paris, France• Designed and implemented a customer service platform using Salesforce service cloud• Configured the omni channel• Designed and implemented effective Salesforce solutions that meet the business need• Defined objects' data models and cross software mapping• Managed the sharing and visibility subject• Prepared and led business workshops (Grooming and requirements gathering sessions )• Animated training sessions for Supervisors & Admins and prepared guidelines• Performed sprint demo sessions and prepared the demo scenarios• Worked closely with the product owner to manage the product backlog• Analyzed defects and incidents• Actively participated in knowledge sharing sessions• Performed configuration tasks including the creation of Salesforce Flows
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Education
- Master of ScienceEDHEC Business School2018Master of Science - MSc, Strategy, Consulting & Digital Transformation
- Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.Florida International University2016Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.
Certifications
- Salesforce Service Cloud ConsultantSALESFORCE2022
- Salesforce Sales cloud ConsultantSALESFORCE2020