Youssef Benabdelouahab

Facilitated workshops with stakeholders to gather, analyze, and formalize business needs (PRD, specifications, User Stories); Contributed to test strategy and execution, anomaly analysis, prioritization, and fix validation (web and mobile versions of the application); Implemented and updated product reports communicated to managers and committees; Supported change management through functional documentation, user guides, and team training; Participated in and facilitated project Agile ceremonies (Daily, sprint planning, sprint retrospectives, PI planning, Sprint demos).

Gathered business requirements, organized work and validation workshops for these needs; Developed functional/application documentation in line with business needs and proposed solutions (User Stories); Contributed to solution implementation: direct liaison with IBM Romania development teams (Conducted workshops for presentation and estimation of needs); Prepared and executed acceptance and non-regression tests (TNR); Provided technical and functional/application support, and monitored/analyzed production application incidents; Planned sprint and release content for projects; Participated in the cloud migration of the RL/PL application (Planning, monitoring, and testing); Updated product functional/application documentation.

Gathered and analyzed business needs, and facilitated workshops between IT and Business teams; Wrote functional and technical specifications for various modules of the ALPHA platform; Prepared and conducted acceptance tests (UAT) and non-regression tests for various ALPHA platform functionalities; Responsible for onboarding specialized insurance brokers in the US (MGA: Managing General Agent) onto the Alpha platform; Maintained and monitored the maintenance backlog for Hotfix tickets and issues reported by the business and handled by the IT development team; Estimated effort and developed maintenance delivery schedules; Supported users in UATs & conducted demonstrations.