Yousrat Soilihi

Negotiating reimbursements, maintaining customer relationships, managing disputes with relevant internal departments, tracking collections, results, and requests.

Handling customer requests and providing them with the appropriate product or service, maintaining customer relationships (orders, overdue payment reminders), managing colleagues' schedules, participating in commercial actions, summarizing meetings or other internal documents.

Organizing and managing floor staff, welcoming guests, responding to guest requests, administrative management of the floor service (managing inventory of hygiene products, linens, and supplies), collaborating with various hotel departments.